# Level 2 IT Support

Desktop Support Technician (Level 1.5-2) Remote (within South Africa) Independent Contractor Working Hours: 10:00 AM - 6:00/7:00 PM EST (4:00 PM - 12:00/1:00 AM SAST) Level 2 IT Support Technician We are looking for a skilled Level 2 IT Support Technician to join our team. This role involves supporting both infrastructure and end-users, with a strong focus on virtualization, backup systems, and Windows environments. Key Responsibilities: Provide Level 2 technical support across desktop and server environments Manage and maintain Windows Servers and virtualization platforms Support and administer Active Directory and Office 365 Monitor and manage backup systems across multiple platforms Troubleshoot technical issues and provide timely resolutions Assist with desktop support when required Requirements: 2-4 years of IT support experience Strong knowledge of Windows Server environments Experience with firewalls, switches, virtualization and backup solutions Proficiency in Active Directory and Office 365 Solid troubleshooting and problem-solving skills

- **Id**: 3634391
- **Url**: <https://alion.io/job/exclusively-remote-level-2-it-support>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: inferred
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-02T20:48:47Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-07T10:01:28Z
- **Board verified**: yes
- **Days open**: 4
- **Description format**: text
- **Description chars**: 1074
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing

## Company

- **Id**: 3864329
- **Name**: Exclusively Remote
- **Domain**: exclusivelyremote.com
- **Url**: <https://alion.io/company/exclusively-remote>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Manatal

## Technologies

- **Active Directory** — Optional: no
- **Windows** — Optional: no
- **Windows Server** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 4

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **South Africa** — Iso: ZA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-02T20:48:47Z

## Liveness

- **Score**: 89
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.894
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 22
- **Reasons**: conf:4, velocity, win:early, comp:junior
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.