{"id":2307434,"url":"https://alion.io/job/exclusively-remote-sysops-engineer","title":"SysOps Engineer","company":{"id":3864329,"name":"Exclusively Remote","domain":"exclusivelyremote.com","url":"https://alion.io/company/exclusively-remote","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"HIPAA","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-11T21:22:24Z","employer_posted_date":null,"last_verified_at":"2026-10-11T21:22:24Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Position Overview:Remote, full time US (EST) working hours.\nThe SysOps Engineer is responsible for monitoring, maintaining, and responding to AV alerts, system health issues, and infrastructure-related tasks across client environments. This role ensures issues are resolved efficiently or escalated appropriately, while also contributing to automation efforts and system improvements in collaboration with the internal IT team.\nThe ideal candidate will be detail-oriented, process-driven, and comfortable working in a fast-paced MSP environment that serves healthcare clients.\nKey Responsibilities:\nMonitor and respond to antivirus, security, and system alerts across multiple client environments.\n\nPerform day-to-day system administration tasks (Windows Server, Active Directory, backups, patching, etc.).\n\nInvestigate incidents and perform initial triage before escalating according to SOPs.\n\nCollaborate with internal IT and service delivery teams to implement automation, scripts, and monitoring improvements.\n\nDocument issues, solutions, and recurring trends to improve alert handling and reduce false positives.\n\nMaintain compliance with HIPAA, security standards, and internal documentation protocols.\n\nContribute to internal knowledge bases with SOPs, automation tools, or script documentation.\n\nKey Performance Indicators (KPIs):\nAlert Response Time: 15 minutes for critical AV/system alerts.\n\nResolution Time (non-escalated): 90% resolved within defined SLA (e.g., 4 hours).\n\nEscalation Accuracy Rate: 95% of escalations follow proper process and contain sufficient context.\n\nAutomation Participation: Contribute to at least 3 approved automation scripts, task, or improvement per month.\n\nDocumentation Compliance: 100% documentation of actions taken for each alert or incident.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":1820,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-11T23:33:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/exclusively-remote-sysops-engineer","json_url":"https://alion.io/job/exclusively-remote-sysops-engineer.json","meta":{"generated_at":"2026-10-13T15:52:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24046,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3864329},"rest":"https://alion.io/mcp/rest/get_company?id=3864329"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexclusively-remote-sysops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexclusively-remote-sysops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexclusively-remote-sysops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exclusively-remote-sysops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexclusively-remote-sysops-engineer"}]}