# VoIP Support Technician

VoIP Support Technician Remote | Full-Time | US Hours (3pm-11pm/4pm-12am SAST) We're looking for a skilled VoIP Support Technician to join our client's growing technical support team. This role is ideal for someone with hands-on experience deploying, supporting, and troubleshooting VoIP phone systems. You'll work closely with clients to resolve technical issues, configure phone systems, and ensure reliable voice communications. Key Responsibilities Install, configure, and support VoIP phone systems and hardware Troubleshoot voice, network, and connectivity issues Provision and manage user accounts, extensions, and call routing Configure and maintain IP phones and related devices Diagnose and resolve service interruptions in a timely manner Document support activities and maintain accurate records Collaborate with internal teams to deliver excellent customer service Assist with system upgrades, migrations, and new deployments Requirements Experience supporting VoIP systems in a technical support environment Strong troubleshooting and problem-solving skills Experience with one or more of the following platforms: Bicom Yeastar NetSapiens Experience configuring and support

- **Id**: 3634411
- **Url**: <https://alion.io/job/exclusively-remote-voip-support-technician>
- **Role**: Support
- **Role family**: Support
- **Work mode**: on_site
- **Hiring geo confidence**: inferred
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-02T20:48:47Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-08T23:26:00Z
- **Board verified**: yes
- **Days open**: 6
- **Description format**: text
- **Description chars**: 1829
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing

## Company

- **Id**: 3864329
- **Name**: Exclusively Remote
- **Domain**: exclusivelyremote.com
- **Url**: <https://alion.io/company/exclusively-remote>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Manatal

## Technologies

- **DHCP** — Optional: no
- **DNS** — Optional: no
- **TCP/IP** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 6

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-02T20:48:47Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.9
- **P room**: 1
- **Age days**: 5
- **Expected fill days**: 25
- **Reasons**: conf:2, velocity, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.