{"id":1938764,"url":"https://alion.io/job/exelixis-lab-operations-engineer-ii-client-technology","title":"Lab Operations - Engineer II – Client Technology","company":{"id":1917987,"name":"Exelixis","domain":"exelixis.com","url":"https://alion.io/company/exelixis-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alameda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105500,"max":150500,"currency":"USD","period":"year","gross":null,"usd_annual":150500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T06:39:20Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"SUMMARY/JOB PURPOSE\nThe Engineer II - Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies. Uses approved AI assistants to accelerate diagnosis, documentation, and training deliverables while retaining human decision-making for remediation actions. Owns the standardization of repeatable fixes into runbooks and decision trees that improve consistency across human and AI-assisted support.\nESSENTIAL DUTIES/RESPONSIBILITIES\nEngineer, analyze, configure, implement, and maintain technology tools and solutions Product Development & Delivery:Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operations\nProactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshes\nLeverage diagnostic tools, monitoring platforms and system logs, using AI-assisted correlation and summarization where approved to accelerate root cause identification; validate findings prior to remediation\nEngineer, analyze, configure, implement, and maintain technology tools and solutions\nConvert recurring incident patterns into structured, human-owned runbooks and decision trees that define resolution steps, verification checks, and escalation criteria\nClassify AI-assisted recommendations by risk (low/medium/high) and apply appropriate validation and peer review prior to executing changes\n\nStakeholder Management & Cross-Functional Collaboration:Work closely with stakeholders to understand their technology needs and deliver solutions\nContinuously evaluate user needs, proactively designing and implementing strategies that support updated, high-performing user technologies and create a positive user experience\nCollaborate with cross-functional teams to implement and validate solutions as needed\nUnderstand and support specialized business use cases of client technologies\n\nOperational Excellence, Quality & Compliance:Access and manage systems via administrative consoles with elevated privileges\nCreate documentation for technical solutions, deployment procedures, and automation scripts (AI-assisted drafting permitted) to ensure accuracy, compliance, and usability\nProvide product training to internal support staff on relevant technologies, including how to validate AI-assisted troubleshooting suggestions and when to bypass AI for sensitive/escalated scenarios\n\nPerforms other duties as assigned\nComplies with all policies and standards\nSUPERVISORY RESPONSIBILITIES\nNo supervisory responsibilities.\nEDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS & ABILITIES\nEducation\nHigh School diploma and 9 years of experience; or\nAssociate’s degree and 7 years of experience; or\nBachelor’s degree and 5 years of related experience; or\nEquivalent combination of education and experience.\nTechnical certification may be required\n Experience\nProven experience analyzing and solving complex technical problems on a broad range of technology platforms\nExperience implementing engineering solutions to client technology issues\nFamiliarity with administrative consoles and elevated system access\nExperience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)\nExperience delivering an exceptional client experience\nProven experience providing advanced level engineering support\nKnowledge, Skills and Abilities\nRequired:\nProven ability to use engineering practices and principles to resolve technical issues in an IT environment\nAdvanced knowledge of troubleshooting and maintaining client technologies\nAbility to resolve complex technical issues and contribute to process improvements\nAbility to work independently and exercise sound judgment\nExperience with scripting or automation tools to streamline tasks and workflows\nAbility to proactively seek out areas of improvement and drive solutions\nEffective communication with cross-functional teams and end users\nAbility to document solutions and contribute to knowledge bases\nStrong knowledge of product-centric and agile framework models\nAbility to evaluate AI-assisted diagnostic hypotheses, confirm with logs/telemetry, and document evidence-based conclusions\n Travel Requirements\n5% Occasional travel (5-10%)\nPhysical Requirements:\nMay require lifting equipment up to 25 lbs.\nEnvironmental Requirements:\nOur office is a modern, open-plan space that fosters collaboration and creativity.\nTeams work closely together, sharing ideas and solutions in a supportive atmosphere.\nWe provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.\nOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The base pay range for this position is $105,500 - $150,500 annually. The base pay range may take into account the candidate’s geographic region, which will adjust the pay depending on the specific work location. The base pay offered will take into account the candidate’s geographic region, job-related knowledge, skills, experience and internal equity, among other factors.In addition to the base salary, as part of our Total Rewards program, Exelixis offers comprehensive employee benefits package, including a 401k plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Employees are also eligible for a discretionary annual bonus program, or if field sales staff, a sales-based incentive plan. Exelixis also offers employees the opportunity to purchase company stock, and receive long-term incentives, 15 accrued vacation days in their first year, 17 paid holidays including a company-wide winter shutdown in December, and up to 10 sick days throughout the calendar year.\nIf you have a disability and need an accommodation in relation to the recruiting process, please email us at: .\nWORKING CONDITIONS:\nOur office is a modern space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.\nDISCLAIMER:\nThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.","description_format":"text","description_chars":7064,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Oncology Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-06T01:17:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 33 · green card filings: 10","filings_12m":33,"filings_prev_12m":37,"green_card_filings_12m":10,"median_offered_wage_usd":192733,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.705,"p_room":0.788,"age_days":8,"expected_fill_days":9,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":150500,"is_top_pay":true},"html_url":"https://alion.io/job/exelixis-lab-operations-engineer-ii-client-technology","json_url":"https://alion.io/job/exelixis-lab-operations-engineer-ii-client-technology.json","meta":{"generated_at":"2026-10-13T19:03:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29197,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1917987},"rest":"https://alion.io/mcp/rest/get_company?id=1917987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexelixis-lab-operations-engineer-ii-client-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexelixis-lab-operations-engineer-ii-client-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexelixis-lab-operations-engineer-ii-client-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exelixis-lab-operations-engineer-ii-client-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexelixis-lab-operations-engineer-ii-client-technology"}]}