{"id":1152015,"url":"https://alion.io/job/exely-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":674608,"name":"Exely","domain":"exely.com","url":"https://alion.io/company/exely","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tbilisi, Georgia"],"countries":["GE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-23T18:15:55Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T09:21:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Exely is a global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in the APAC and EMEA regions and speaks over 35 languages, providing an exceptional opportunity to share global exchange experiences.\nOur team is growing rapidly in the EMEA region and is looking for a Customer Support Specialist to assist our hotels in Georgia.\nAre you passionate about learning technical skills, training others, and building strong relationships with clients? Apply for the Customer Support Specialist position at Exely, where you will have the opportunity to onboard, train, and support hoteliers using various products.\nAs a Customer Support Specialist, you will:\nTeach clients how to use the Exely platform;\nProvide strong support by processing clients’ requests via calls and emails (e.g., clarifying the meanings of reports, and guiding product use) proficiently in Georgian, English, and Russian;\nHandle client feedback and transfer technical requests to the second support line;\nEnsure that our products are functioning correctly on the client side. If mistakes are found, create and send a list of recommendations to the client for proper operation.\nRequirements\nBased in Tbilisi, Georgia;\nStrong communication skills, both written and verbal Georgian, English, and Russian;\nAvailable to work Monday-Friday, 9 AM-6 PM (GMT+4);\nAt least 1 year of experience within the customer service of IT-company or call center;\nExperience within the hospitality or technology industry for hoteliers would be your advantage;\nCustomer-centric approach, developed EQ, high level of stress resistance;\nComfortable with CRM and computer software;\nComfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).\nOur company's address: 15, Ilia Chavchavadze Avenue, Vake District, Tbilisi\nBenefits\nCompetitive salary based on your experience;\nCommissions based on KPI;\nLaptop and headset for work;\nHealth insurance after probation period (3 months);\nYou will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;\nThe start-up environment is fast-paced and constantly growing, with full support from our established international team;\nOnline & Offline camps, workshops and gatherings;\nNetwork with colleagues from all over the world.\nSteps of the hiring process: Interview with HR → Test Task → Professional Interview with Hiring Managers → Offer","description_format":"text","description_chars":2791,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Georgian","level":"Advanced (C1)","optional":false},{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Georgia","iso":"GE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T18:15:55Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/exely-customer-support-specialist-2","json_url":"https://alion.io/job/exely-customer-support-specialist-2.json","meta":{"generated_at":"2026-09-24T13:52:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}