Technology Operations Engineer

The TechOps Engineer is responsible for managing and supporting the Group’s infrastructure, both cloud and on-premises, across the Group. This is to ensure the availability, reliability and security of IT systems that support business operations and service delivery.

• Infrastructure and Cloud Operations
• Provide Tier-2 technical support for system and network issues.
• Maintain the IT asset inventory, including servers, network devices, peripherals, and software licenses.
• Provision, manage and maintain systems both on-premise and cloud environments.
• Conduct system upgrades, patch management, and performance optimisation
• Conduct scheduled backup and restore exercises and ensure data integrity across all systems.
• Participate in BCP and DR exercises to validate recovery readiness.
• Design, configure, and maintain network infrastructure, including FW, switches, routers, and AP.
• Design, configure, and maintain the Virtual Private Clouds (VPCs), subnets, route tables, NAT gateways, and security groups.
• Perform network performance monitoring, bandwidth optimisation, and troubleshooting.
• Maintain system and network documentation.
• Security and Compliance
• Work with the IT Security Team to implement security and configuration management across environments
• Support internal and external audits and ensure adherence to ISMS controls. Document and maintain network administration guides and SOPs

• Bachelor’s Degree in Information Technology or Computer Science or a related discipline.
• Knowledge of basic network protocols and security standards such as TCP/IP, SSL/TLS, VPN, DNS and DHCP.
• Good spoken and written communication skills.
• Strong collaborative skills to work closely with varied partners or stakeholders.
• Strong team player and able to work well with end-users and partners.
• Ability to work in a team or independently with minimal supervision.
• At least 1 year of hands-on experience in IT infrastructure, cloud operations, or systems engineering.

Skills

Networking Protocols, Backup Procedures, Teamwork, Design, Collaborative, Cloud Management, Patch Management, Upgrading Existing Systems, Information Technology, Computer Science, Cloud Infrastructure, Liaison With End-Users, Good Written Communication Skills, Network Support, Rehabilitation, IT Asset Management