{"id":2906173,"url":"https://alion.io/job/exeterpremedia-support-engineer","title":"Support Engineer","company":{"id":2061739,"name":"Exeterpremedia","domain":"exeterpremedia.com","url":"https://alion.io/company/exeterpremedia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T07:54:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T21:47:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nWe are looking for Customer support engineers who are able to work in client-facing positions and manage technical concerns. A customer support engineer must address the questions, worries, and complaints of the clientele regarding the technological goods of the business. \nWhat you’ll do\nIdentify patterns and possibilities to enhance products and services by analyzing support requests\n\nGive customers step-by-step instructions for resolving technological issues\n\nAssist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips\n\nDiagnose technical issues and assist with their requests\n\nTrain or educate the users and create training programs or materials\n\nWork with the team to evaluate complex customer problem, identify root causes and derive resolutions\n\nAnalyze customer suggestions and recommend product revisions\n\nDevelop knowledge bases and FAQs for product support activities.\n\nDocument support activities, customer issues and resolutions for reference purposes\n\nOrganize teams to identify, investigate and recommend appropriate corrective or preventive actions to improve product quality and/or reliability\n\nAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)\n\nUpdate our internal databases with information about technical issues and useful discussions with customers\n\nCreate scripts and small utilities to debug and fix issues. \n\nRequirements\nSkills/Experience\nAttention to detail and good problem-solving skills.\n\nExcellent listening skills.\n\nExcellent written and verbal communication skills.\n\nStrong multitasking, organization, and priority-setting skills.\n\nProficiency in tracking performance indicators and documenting processes.\n\nExcellent telephone manners and skills.\n\nOutstanding time management skills.\n\nAbility to communicate ideas and proposals clearly and to offer constructive criticism\n\nAbility to operate autonomously without being closely supervised\n\nWillingness to collaborate with a group or team to achieve a common aim.\n\nWillingness to interact with other departments to accomplish shared objectives\n\nEligibility Criteria\nRole : Customer Support Engineer\n\nLocation : Chennai\n\nQualification : B.Sc (CS), B.E , B.Tech or any computer science & IT related degree.\n\n1-3 years of experience.\n\nScripting and coding experience is a plus\n\nShould have experience analyzing data using excel and similar tools and presenting inferences.","description_format":"text","description_chars":2497,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T07:54:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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