{"id":3432326,"url":"https://alion.io/job/exfo-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":710262,"name":"EXFO","domain":"exfo.com","url":"https://alion.io/company/exfo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":1125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T12:56:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nWithin the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key link between Customer Service and internal teams, the Coordinator supports daily operations, escalations, team development, and continuous improvement while ensuring the voice of the customer remains at the center of our decisions.\nKey responsibilities include:\nProactively manage and coordinate customer-impacting issues, priorities, and escalations.\nWork closely with Planning and other departments to prioritize customer needs during manufacturing disruptions, recalls, supply-chain constraints, and other critical situations.\nAct as a super user, supporting system and process improvements and bringing forward ideas to increase efficiency and reduce manual work.\nSupport, coach, and train Customer Service Representatives on processes, tools, and best practices.\nCoordinate team coverage and back-up planning during vacations and absences.\nEnsure appropriate follow-up on blocked orders and other items requiring action.\nMonitor and help balance workload across the team based on priorities and capacity.\nServe as a point of contact for more complex operational questions and help resolve issues before escalation.\nCollaborate with other departments to identify and implement process improvements that improve the customer experience and operational efficiency.\nProvide back-up support to the Customer Service Manager when required.\nMaintain responsibility for a small customer territory/account portfolio to stay connected to daily customer needs and operational challenges.\nProfile required\nCustomer oriented, action and result;\nSense of responsibility;\nAutonomy;\nAbility to manage multiple projects at once;\nDetail oriented;\nTeam player.\nEXFO is an equal opportunity employer. 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