{"id":3432330,"url":"https://alion.io/job/exfo-sales-support-representative","title":"Sales Support Representative","company":{"id":710262,"name":"EXFO","domain":"exfo.com","url":"https://alion.io/company/exfo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":1387},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-07T08:53:31Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Description:\nLe spécialiste iSales joue un rôle clé dans le support aux équipes de vente en assurant la gestion des soumissions, la coordination des demandes clients et la qualité des données dans les systèmes. Il agit comme point central entre les équipes de vente, les équipes internes et les clients afin de faciliter le processus de vente et contribuer à une expérience client optimale.\nLe titulaire du poste doit démontrer une compréhension globale du processus de vente de bout en bout, incluant les impacts de ses actions sur les différentes étapes du cycle de vente et sur les équipes en amont et en aval.\nResponsabilités principales\nSupport aux ventes et aux clients\nCréer, modifier et valider les soumissions dans les systèmes internes (ex. CPQ/CRM)\nRépondre aux diverses demandes des clients et des représentants de vente, principalement via courriel mais aussi par téléphone\nGérer une boîte courriel partagée et prioriser les demandes efficacement\nAssurer un service rapide, professionnel et orienté client\nGestion des opportunités et des dossiers\nSuivre plusieurs dossiers en parallèle dans un environnement dynamique\nAssurer la qualité et l’exactitude des informations (prix, configuration, conditions)\nParticiper aux deal reviews et supporter les opportunités stratégiques\nSupporter les renouvellements et les demandes spécifiques (ex. service, non-standard, démo)\nS’assurer que les opportunités et les soumissions offrent une visibilité claire, complète et fiable à l’équipe de planning et collaborer avec les équipes de vente afin d’améliorer celle-ci\nCollaborer étroitement avec les équipes : Ventes, produits, expérience client, opérations / planning et plus\nProfil recherché et expérience\nExpérience en support au vente et soumission\nExcellente capacité à offrir un service à la clientèle de haut niveau\nConnaissance d’outils tels que CRM, CPQ ou SAP (atout)\nIntérêt marqué pour les technologies, les produits techniques et l’intelligence artificielle (AI)\nCompréhension du cycle de vente complet et de son impact sur les équipes internes\nBonne compréhension de l’importance du forecast et de la planification dans la performance globale de l’entreprise\nCapacité à évoluer dans un environnement rapide, multitâche et avec plusieurs dossiers simultanément\nExcellente gestion des priorités et respect des délais\nEsprit d’équipe, collaboration et sens de la coordination\nCuriosité intellectuelle élevée, volonté d’apprendre et de développer ses connaissances techniques\nMaturité professionnelle, autonomie et sens des responsabilités\nForte motivation et sens de l’initiative (“drive”)\nCapacité à challenger des décisions ou pratiques de façon constructive\nBilinguisme (français / anglais)\nAtouts\nExpérience dans un environnement technologique ou manufacturier\nEspagnol (contexte international)\nConnaissance d’outil tel que Power BI\nConnaissance de base des incoterms\nLa connaissance de l’anglais est requise pour ce poste, puisque ses responsabilités impliquent des échanges fréquents, tant à l’oral qu’à l’écrit, avec des clients, partenaires, fournisseurs ou collègues situés à l’extérieur du Québec.\nEXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":3259,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Optical Communications","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-10-29T01:09:30Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":6,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":10,"expected_fill_days":45,"reasons":["conf:8","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/exfo-sales-support-representative","json_url":"https://alion.io/job/exfo-sales-support-representative.json","meta":{"generated_at":"2026-11-07T09:46:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3296,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":710262},"rest":"https://alion.io/mcp/rest/get_company?id=710262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexfo-sales-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexfo-sales-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexfo-sales-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exfo-sales-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexfo-sales-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3432330}},{"tool":"search_jobs","arguments":{"company":"exfo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3432330},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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