{"id":1141200,"url":"https://alion.io/job/exfo-technical-support-specialist","title":"Technical Support Specialist","company":{"id":710262,"name":"EXFO","domain":"exfo.com","url":"https://alion.io/company/exfo","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Southampton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T11:42:41Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T05:02:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nKey Responsibilities\nProvide Technical assistance to Customers on Test & Measurement products, primarily on the telephone, but also through email and remote access to devices when required.\nHandle common problems independently and manage more complex issues by liaising with internal product specialists when required.\nLog all support activities into the corporate ticket system aligning with company policies\nVerify and diagnose customer reported issues utilizing EXFO equipment creating a solution where possible\nValidate software fixes and improvements\nAct as a customer advocate when escalations are required\noccasionally provide training either web-based or on site\nTechnical Responsibilities\nKnowledge of various Windows and Linux operating systems\nKnowledge of Optical Fibre [PONS, dispersion and referencing}, Ethernet {transport & data} technologies and test methodologies.\nAbility to interpret technical information and provide clear and concise responses\nAble to follow a logical fault-finding process to find a conclusion to technical issues\nproactively maintain knowledge of evolving technologies and standards\nCompetencies\nCustomer orientated attitude\nhave a solution approach to issues\nBe autonomous with resolutions\nProfessional Requirements\nAble to communicate well in English, other languages are an asset\nRelevant education and/ work experience in the Telecommunication sector\nAbility to travel peridoically\nEXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":1579,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Hardware","Telecommunications"],"lifecycle":[{"event":"open","at":"2026-09-23T11:42:41Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:5","win:early"],"computed_at":"2026-09-23T17:06:48Z"},"pay":null,"html_url":"https://alion.io/job/exfo-technical-support-specialist","json_url":"https://alion.io/job/exfo-technical-support-specialist.json","meta":{"generated_at":"2026-09-23T17:06:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}