{"id":937445,"url":"https://alion.io/job/exiger-customer-success-manager-government-at-scale-programs","title":"Customer Success Manager — Government “At Scale” Programs","company":{"id":673013,"name":"Exiger","domain":"exiger.com","url":"https://alion.io/company/exiger","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":47,"ghost_share":0,"stale_share":0.106,"repost_share":0,"time_to_fill_p50_days":373,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States","Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"FedRAMP","optional":true}],"status":"live","first_seen_at":"2026-07-01T20:21:33Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T22:35:01Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":116},"description":"Who We Are:\nExiger is the AI partner for supply chain and procurement automation. Its centralized 1EXIGER.AI platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.\nCustomer Success Manager - Government “At Scale” Programs \nLocation \nMcLean, VA; Richmond, VA \nWork Environment \nHybrid \nRole Summary \nExiger partners with government organizations operating in complex environments where supply chain visibility, compliance, and operational resilience are increasingly critical. As our Government business continues to grow, we are expanding our Customer Success organization to support a broader portfolio of customers through scalable, repeatable engagement models. \n\nWe are hiring a Manager, Customer Success - Government “At Scale” Programs to support a high-volume portfolio of government customers across Federal Civilian, Defense, and related public sector environments. Reporting to the Director of Government Customer Success, this role is designed for a customer success professional who excels at driving adoption and outcomes across many accounts through structured programs, self-service enablement, and scalable engagement strategies. \n\nSuccess in this position comes from the ability to create clarity, consistency, and customer value at scale. You will help customers succeed by developing repeatable onboarding materials, enablement content, best practices, and proactive engagement programs that empower customers to move quickly and independently while still feeling highly supported. \n\nThis role is ideal for someone who enjoys balancing customer interaction with operational execution and program development in a fast-moving SaaS environment. \nWhat You’ll Do \n\nManage a large portfolio of government customer accounts with varying levels of engagement and maturity \nSegment customers based upon maturity, risk and adoption patterns \nDeliver consistent customer experiences through structured lifecycle management and scalable engagement strategies \nPrioritize outreach and engagement based on customer health, usage trends, and renewal timelines \nPartner with Customer Success Operations to improve workflows, reporting, customer segmentation, and operational scalability across the Government CS organization. \nSupport customers in achieving adoption goals while continuously documenting, measuring, and communicating realized business value across Exiger’s platform \nCreate and maintain onboarding guides, training materials, FAQs, enablement content, and best-practice documentation \nDevelop scalable customer programs including webinars, office hours, knowledge-sharing sessions, and proactive communications \nDesign repeatable engagement approaches that help customers successfully navigate the platform with confidence \nDrive measurable improvements in customer adoption, engagement, retention, and time-to-value across the portfolio. \nIdentify risks proactively and execute targeted engagement plans to improve customer outcomes, drive retention, and support successful renewals. \nExecute against Customer Success playbooks, processes, and operational standards \nMaintain accurate account records, activity tracking, and forecasting inputs within CRM and CS tools \nPartner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues and improve the customer experience \nWhat You Need \nRequired \n3-5 years of experience in Customer Success, Account Management, Program Management, Consulting, or related customer-facing roles \nExperience supporting government or public sector customers \nExperience managing multiple customer accounts simultaneously in a SaaS, GovTech, or technology-driven environment \nStrong written communication skills with the ability to create clear, customer-friendly enablement and training materials \nDemonstrated ability to work independently, prioritize effectively, and operate in a fast-paced environment \nStrong organizational and operational execution skill \nAbility to interpret customer usage data and apply it to engagement and retention strategies \n\nPreferred \n\nExperience government customers within the Federal Civilian, Defense, and related public sector agencies \nFamiliarity with SaaS platforms, customer lifecycle management, and scaled Customer Success models \nExperience creating customer education, onboarding, or self-service enablement content \nExposure to supply chain risk, compliance, cybersecurity, or government contracting environments \nBachelor’s degree required \nWhy Exiger \nHelp scale Customer Success across a rapidly growing government customer base \nBuild programs and resources that improve customer outcomes at scale \nContribute to a modern, operationally mature Customer Success organization \nWork alongside mission-driven teams supporting critical government initiatives \nWhy You’ll Love Working at Exiger \nHigh-performance culture rooted in accountability and collaboration \nDiscretionary Time Off (no maximum) \nIndustry-leading health, vision, and dental benefits \nCompetitive compensation \n16 weeks fully paid parental leave \nFlexible hybrid work environment \nWellness stipends and programming \nCareer development and education reimbursement \n#Li-Hybrid \nExiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.\nAt Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.\nExiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.","description_format":"text","description_chars":6642,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","RegTech, AML & Compliance","Supply Chain AI","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-15T15:24:59Z"},{"event":"close","at":"2026-09-28T14:46:32Z"},{"event":"reopen","at":"2026-10-21T17:17:26Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.8,"age_days":116,"expected_fill_days":373,"reasons":["conf:2","velocity","win:early","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/exiger-customer-success-manager-government-at-scale-programs","json_url":"https://alion.io/job/exiger-customer-success-manager-government-at-scale-programs.json","meta":{"generated_at":"2026-10-27T00:54:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1229,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673013},"rest":"https://alion.io/mcp/rest/get_company?id=673013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexiger-customer-success-manager-government-at-scale-programs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexiger-customer-success-manager-government-at-scale-programs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexiger-customer-success-manager-government-at-scale-programs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exiger-customer-success-manager-government-at-scale-programs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexiger-customer-success-manager-government-at-scale-programs"}]}