{"id":988749,"url":"https://alion.io/job/exiger-senior-application-support-specialist","title":"Senior Application Support Specialist","company":{"id":673013,"name":"Exiger","domain":"exiger.com","url":"https://alion.io/company/exiger","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":44,"ghost_share":0,"stale_share":0.159,"repost_share":0,"time_to_fill_p50_days":183,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States","New York, United States","Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"FedRAMP","optional":true}],"status":"live","first_seen_at":"2025-10-01T19:40:06Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-04T13:23:17Z","board_verified":true,"closed_at":null,"days_open":398,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":398},"description":"Who We Are:\nExiger is the AI partner for supply chain and procurement automation. Its centralized 1EXIGER.AI platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.\nThe Application Support Team at Exiger is in search of a Senior Application Support Specialist. The Senior Specialist needs to provide world-class service to our SaaS customers, Internal Teams (CSM’s, Migrations, and others), and must be able to effectively engage with our Internal Teams (Product, Development, Infrastructure, others) and our Business Partners. The Senior Specialist will assist with troubleshooting and analyzing issues to answer technical questions about our products. The Senior Specialist will need to be an outgoing, confident, self-motivated individual with excellent verbal and written communication skills. They must possess advanced computer skills, be adept at working independently, while still being an active contributor to the Team. Support requests are sourced via multiple channels (emails, calls/meetings in-person) and in this role, you will need to be able to adapt to, and thrive in the fast paced, growing and dynamic environment that is Exiger.\nThis is a full-time remote or hybrid opportunity, depending on your proximity to one of Exiger’s offices. The work schedule will be 8:00AM - 5:00 PM EST.\nLOCATION: West Coast OR Richmond/Mclean, Virginia\nKey Responsibilities\nDevelop an extensive working knowledge of the product suite.\nOwn assigned projects and process-improvement initiatives from planning through completion, providing proactive updates on progress, risks, and blockers.\nBalance reactive customer support needs with longer-term priorities and deadlines.\nProactively identify opportunities to improve Support processes, documentation, automation, and team effectiveness.\nProvide end-user application support via phone, email and in-person.\nCoordinate and validate new implementations and upgrades\nCoordinate and prioritize support requests.\nFacilitate problem-solving between end-user and development staff.\nParticipate with development staff in testing new releases of the product.\nDevelop working relationships with sales staff to utilize product knowledge and leverage customer relationships for sales support.\nAnalyze and troubleshoot problems effectively while minimizing response time.\nProactively optimize Support procedures and automate wherever possible\nEnsure customer satisfaction through end-to-end support solutions.\nIdentify escalation situations and follow appropriate escalation procedures.\nKeep end-users up to date throughout the resolution process.\nTake ownership of support issues until final resolution.\nAssist with the Technical Operations team with server support.\nParticipate in rotational shift coverage (On-Call)\nCollaborate and coordinate with our Incident Management team. As well as participate in our incident management process when required.\nProfessional Experience Preferred\nAt least four years of application support experience in a technical support environment (startup and/or small team experience a big plus).\nExperience with SAAS applications.\nFamiliarity with Unix/Linux Operating Systems and scripting languages - Bash and Perl, Python scripting and SQL.\nExcellent communication skills, both verbal and written.\nDemonstrated ability to independently manage projects, competing priorities, and deliverables with limited oversight.\nStrong sense of ownership, accountability, and follow-through.\nAble to work in a team environment but at the same time, be self-motivated.\nAble to multitask while balancing competing priorities.\nAble to complete product demonstrations and end-user training sessions in a client facing environment.\nPrevious experience with service desk software (SalesForce, Zendesk, ServiceNow, Jitbit, Desk.com, etc).\nPrevious experience with JIRA application.\nRequirements\nUS Citizenship \nMust be able to pass and obtain Top-Secret security clearance after the first year of employment.\nExiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.\nAt Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.\nExiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.","description_format":"text","description_chars":5429,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","Supply Chain AI","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-17T01:02:06Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.735,"p_room":0.28,"age_days":398,"expected_fill_days":183,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/exiger-senior-application-support-specialist","json_url":"https://alion.io/job/exiger-senior-application-support-specialist.json","meta":{"generated_at":"2026-11-04T17:08:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26255,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673013},"rest":"https://alion.io/mcp/rest/get_company?id=673013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexiger-senior-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexiger-senior-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexiger-senior-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exiger-senior-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexiger-senior-application-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":988749}},{"tool":"search_jobs","arguments":{"company":"exiger.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":988749},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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