{"id":937513,"url":"https://alion.io/job/exiger-servicenow-platform-manager-2","title":"ServiceNow Platform Manager","company":{"id":673013,"name":"Exiger","domain":"exiger.com","url":"https://alion.io/company/exiger","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":47,"ghost_share":0,"stale_share":0.319,"repost_share":0,"time_to_fill_p50_days":88,"computed_at":"2026-10-12T06:55:09Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":189000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":481},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"AI Agents","optional":true},{"name":"FedRAMP","optional":true},{"name":"LinkedIn","optional":true},{"name":"Rest API","optional":true},{"name":"SOAP","optional":true}],"status":"live","first_seen_at":"2025-10-08T19:59:24Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-12T04:53:15Z","board_verified":true,"closed_at":null,"days_open":368,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":368},"description":"Who We Are:\nExiger is the AI partner for supply chain and procurement automation. Its centralized 1EXIGER.AI platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.\nExiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform’s development lifecycle-from design and implementation to optimization and maintenance-ensuring that ServiceNow solutions align with Exiger’s business needs and technology roadmap. The ideal candidate is both a technical leader and a strategic platform owner, capable of translating business objectives into scalable ServiceNow capabilities.\nKey Responsibilities\nOwn and manage the ServiceNow platform, ensuring stability, security, and scalability.\nLead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.\nDefine and maintain platform governance, architecture standards, and best practices.\nCollaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals.\nOversee integrations between ServiceNow and other enterprise systems.\nManage upgrades, patches, and releases while minimizing disruption to operations.\nDrive automation and process improvement initiatives across IT and business workflows.\nMentor and guide administrators and developers supporting the platform.\nMonitor performance, ensure data integrity, and maintain system documentation.\nEstablishes and enforces governance frameworks, policies, and best practices for the platform. \nOperationalize business requirements within the platform with along with strategic roadmap planning\nPreferred Certifications\nServiceNow Certified System Administrator (CSA) - Highly Preferred\nITIL Certification - Preferred\nServiceNow Certified Implementation Specialist (CIS) - Optional\nServiceNow Certified Application Developer (CAD) - Optional\nDesired Skills & Experience\nProven experience managing or developing within enterprise ServiceNow environments.\nDeep understanding of TPSM, SPM, and SOM modules.\nStrong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).\nExperience defining platform roadmaps, governance, and operational excellence.\nExcellent problem-solving, communication, and stakeholder management skills.\nAbility to operate strategically while remaining hands-on when needed\nWe're an amazing place to work. Why?\nDiscretionary Time Off for all employees, with no maximum limits on time off\nIndustry leading health, vision, and dental benefits\nCompetitive compensation package\n16 weeks of fully paid parental leave\nFlexible, hybrid approach to working from home and in the office where applicable\nFocus on wellness and employee health through stipends and dedicated wellness programming\nPurposeful career development programs with reimbursement provided for educational certifications\nThis is a full-time remote opportunity. Candidates must be located in the United States. \nExiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.\nAt Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.\nExiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.","description_format":"text","description_chars":4503,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Military Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-15T15:24:59Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.435,"p_room":0.28,"age_days":368,"expected_fill_days":88,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/exiger-servicenow-platform-manager-2","json_url":"https://alion.io/job/exiger-servicenow-platform-manager-2.json","meta":{"generated_at":"2026-10-12T08:55:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13394,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673013},"rest":"https://alion.io/mcp/rest/get_company?id=673013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexiger-servicenow-platform-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexiger-servicenow-platform-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexiger-servicenow-platform-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exiger-servicenow-platform-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexiger-servicenow-platform-manager-2"}]}