{"id":3096099,"url":"https://alion.io/job/exinity-customer-operations-officer-russian-speaker","title":"Customer Operations Officer (Russian Speaker)","company":{"id":6389,"name":"Exinity","domain":"exinity.com","url":"https://alion.io/company/exinity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yerevan, Armenia"],"countries":["AM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3421},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-22T13:38:05Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T21:49:32Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"We believe the power of risk-driven investing can help anyone achieve a better life. And we’re here to make this potential a reality for an emerging global generation.\nWe provide individuals in the world’s fast-developing economies with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.\nOur story goes back to the first days of online Forex trading - a pioneer of the Metatrader platform, Alpari, expanded rapidly in the world’s emerging markets and was joined in 2011 by our sister brand, FXTM. Now, we are adding further brands to our portfolio. Together, both brands have built a leading global presence in online trading serving over two million clients in 150 countries from regulated centres across four continents.\nExinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.\n Client Support & Customer Experience\nProvide timely, professional and accurate support to clients via live chat, email, social media and other approved communication channels.\nHandle client enquiries related to:\nChallenge programs\n\nTrading rules\n\nFunded accounts\n\nAccount verification\n\nPayments and withdrawals\n\nPlatform access\n\nPromotions and campaigns\n\nInvestigate and resolve customer issues while maintaining a high level of customer satisfaction.\nEscalate complex, technical or compliance-related cases to the appropriate internal teams.\nMaintain excellent response times and service quality standards.\nCollect client feedback and identify recurring issues or opportunities for improvement.\nSales & Client Activation\nEngage with prospective traders who register interest in Volt Funded products.\nConvert inbound leads into paying challenge participants through consultative conversations.\nHelp prospective clients understand:\nChallenge models\n\nEvaluation requirements\n\nTrading rules\n\nFunding opportunities\n\nProfit-sharing structures\n\nProactively follow up on abandoned registrations, incomplete purchases and inactive users.\nSupport promotional campaigns and client activation initiatives to increase funded challenge participation.\nContribute toward individual and team conversion, activation and retention targets.\nOnboarding & Verification\nReview and verify customer onboarding documentation.\nEnsure KYC and identity verification requirements are completed accurately and in accordance with internal policies.\nReview submitted identification and supporting documents for completeness, authenticity and consistency.\nIdentify missing information, discrepancies or potential risk indicators and follow up with clients where required.\nMaintain accurate customer records within CRM and operational systems.\nSupport account amendments, profile updates and onboarding-related requests.\nEnsure all onboarding activities meet compliance and operational standards.\nProcessing & Operations\nProcess operational requests accurately and within agreed service level targets.\nHandle:\nChallenge purchases\n\nAccount activations\n\nPayout requests\n\nRefund requests\n\nAccount changes\n\nOperational investigations\n\nClient escalations\n\nPerform routine reviews to identify unusual activity, errors or processing discrepancies.\nCoordinate with Payment Providers and Finance teams to resolve payment-related issues.\nMaintain complete audit trails and accurate documentation for all operational activities.\nEscalate exceptions, suspicious activity and high-risk cases according to internal procedures.\nClient Retention & Growth\nBuild long-term relationships with traders and funded clients.\nIdentify opportunities to improve retention and increase client lifetime value.\nSupport trader engagement initiatives and community activities.\nProactively contact inactive clients and encourage re-engagement.\nEducate traders on available features, services and opportunities within the Volt Funded ecosystem.\nContribute ideas to improve client experience and overall business performance.\nOperational Excellence & Compliance\nMaintain accurate CRM records and operational documentation.\nWork within established policies, procedures and compliance requirements.\nFollow information-security, client-data and fraud-prevention standards.\nEnsure all activities are completed in line with company controls and regulatory expectations.\nSupport continuous process improvement initiatives.\n Education & Experience\n2-4 years of experience in Customer Support, Customer Success, Operations, Sales, Onboarding or a similar client-facing role.\n\nExperience within Prop Trading, CFD/FX, FinTech, Payments, Crypto or Financial Services is highly desirable.\n\nFluent English and Native Russian (written and spoken).\n\nTechnical Skills\nExperience with CRM and ticketing systems.\n\nStrong understanding of client onboarding and verification processes.\n\nFamiliarity with payment processing workflows.\n\nGood knowledge of Microsoft Office and Google Workspace.\n\nAbility to work with operational systems and multiple platforms simultaneously.\n\nCore Competencies\nStrong customer service mindset.\n\nExcellent communication and interpersonal skills.\n\nCommercially aware with the ability to identify sales opportunities.\n\nHigh attention to detail and strong organisational skills.\n\nProblem-solving and decision-making ability.\n\nAbility to manage multiple priorities in a fast-paced environment.\n\nTeam player with a proactive and ownership-driven attitude.\n\nComfortable working in a target-driven environment.\n\nDesirable\nExperience in a Proprietary Trading Firm (Prop Firm).\n\nKnowledge of retail trading, futures, forex, CFDs or crypto markets.\n\nExperience supporting funded trader programs.\n\nUnderstanding of KYC, AML and fraud prevention principles.\n\nPrevious experience with live chat support environments.\n\n The hiring employer is Altaris Services Limited registered in Armenia..","description_format":"text","description_chars":6282,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-22T16:15:10Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring 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