{"id":4067191,"url":"https://alion.io/job/exinity-customer-service-representative-hindi-speaking","title":"Customer Service Representative - Hindi Speaking","company":{"id":6389,"name":"Exinity","domain":"exinity.com","url":"https://alion.io/company/exinity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-11-11T09:43:41Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:53:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed.\nWe empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.\nFounded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa.\nExinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.\n We are seeking a proactive and customer-focused Customer Service Representative to deliver high-quality support across the phone, email, and chat. Reporting to the Team Lead, Customer Service, you will independently resolve routine customer enquiries, support clients with products and platforms, manage complaints and back-office queries, and use a value-based relationship approach to identify appropriate upselling and cross-selling opportunities. You will work within a culturally diverse team and collaborate with internal functions to resolve issues efficiently, maintain service standards, and strengthen customer satisfaction, retention, and loyalty. The role supports clients in English and the designated language for the assigned market; approved translation tools may be used for additional-language support where required.\nKey Responsibilities\n1. Customer Support & Client Experience\nRespond to customer enquiries via phone, email, and chat in a clear, professional, and timely manner.\n\nProvide accurate information regarding products, services, account features, processes and policies and explain routine concepts in a way customers can understand.\n\nIndependently resolve routine customer issues and back-office queries, taking ownership through to resolution wherever possible.\n\nHandle complaints of varying nature professionally and effectively, managing customer expectations and escalating priority, sensitive or higher-risk matters when required.\n\nCollaborate with relevant internal teams to resolve customer issues and ensure a consistent end-to-end experience.\n\nMaintain detailed and accurate records of customer interactions, actions, and outcomes in CRM and support systems.\n\n2. Product, Platform & Relationship Management\nApply working knowledge of core FX products, account types, and trading terminology when responding to customer queries.\n\nExplain key product features and benefits and match straightforward customer needs to appropriate products or services.\n\nSupport clients with platform navigation and common technical or troubleshooting issues, escalating more complex technical matters through the appropriate channels.\n\nUse a value-based relationship approach to identify appropriate opportunities to upsell or cross-sell products and value-added services that meet customer needs and support retention and loyalty.\n\nUse customer interactions to identify relevant needs while ensuring recommendations remain accurate, appropriate, and consistent with internal requirements.\n\n3. Operational Delivery & Collaboration\nFollow internal processes, compliance requirements, and defined escalation paths when handling customer cases.\n\nPrioritise your own workload effectively, balancing multiple customer interactions and tasks while maintaining service quality and accuracy.\n\nIdentify and escalate priority issues, recurring customer problems, or cases that require specialist support.\n\nWork effectively with peers and internal support functions to resolve customer enquiries and support team objectives.\n\nMeet agreed individual performance measures, including relevant customer satisfaction, response time, resolution, handling timeand quality targets.\n\nApply product, process and system changes accurately and adapt quickly to updated service requirements.\n\n KEY SKILLS AND EXPERIENCE\nEssential:\nEducation & Experience\n1.5-3 years of relevant experience in customer service, contact-centre support, client services, or a comparable customer-facing role.\n\nFluency in English and the designated client language for the role Hindi, both spoken and written.\n\nDemonstrated experience managing customer enquiries independently across one or more service channels.\n\nWorking knowledge of customer-service processes, escalation handling, and the importance of accurate customer records.\n\nTechnical Skills\nConfident use of CRM (Creatio, ZenDesk etc.), ticketing, live-chat or comparable customer-support systems.\n\nGood PC skills and proficiency with standard office and communication tools.\n\nAbility to navigate customer platforms confidently and troubleshoot common user or system issues.\n\nAbility to learn and apply product, process and financial-market information accurately in customer interactions.\n\nCore Skills & Behaviours\nStrong verbal and written communication skills with the ability to adapt style to different customers, situations, and cultural contexts.\n\nCustomer-focused approach with good relationship-building, soft-selling and interpersonal skills.\n\nStrong problem-solving skills with sound judgement on issue ownership, resolution and escalation.\n\nAbility to multitask, prioritise competing demands, and maintain quality in a fast-paced environment.\n\nGood attention to detail and accuracy in customer communication, case notes, and system updates.\n\nA collaborative, adaptable, and accountable approach with a focus on team and customer outcomes.\n\nDesirable:\nExperience within financial services, fintech, forex/FX, brokerage, payments or another regulated customer environment.\n\nWorking knowledge of financial markets, FX products, account types, and basic trading terminology.\n\nExperience with value-based selling, retention, upselling, or cross-selling in a service environment.\n\nExperience supporting customers across multiple markets, languages, or cultures.\n\n BENEFITS & PERKS\nWe believe in fairly compensating all our people by providing them with a world-class health insurance plan and a range of both core benefits and flex benefits for individual preferences. You will receive:\nHybrid Working Policy\n\nDiscretionary performance related bonus\n\nPersonalized Flex-Benefits\n\nFocus on your wellbeing, including talks and access to self-development tools.\n\nMedical insurance for employees.\n\nComprehensive leave package\n\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":7145,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-11-11T11:56:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-11T21:35:32Z"},"pay":null,"html_url":"https://alion.io/job/exinity-customer-service-representative-hindi-speaking","json_url":"https://alion.io/job/exinity-customer-service-representative-hindi-speaking.json","meta":{"generated_at":"2026-11-11T21:35:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42468,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6389},"rest":"https://alion.io/mcp/rest/get_company?id=6389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexinity-customer-service-representative-hindi-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexinity-customer-service-representative-hindi-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexinity-customer-service-representative-hindi-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exinity-customer-service-representative-hindi-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexinity-customer-service-representative-hindi-speaking"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4067191}},{"tool":"search_jobs","arguments":{"company":"exinity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4067191},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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