{"id":4067190,"url":"https://alion.io/job/exinity-customer-service-representative-native-thai-speaker","title":"Customer Service Representative (Native Thai Speaker)","company":{"id":6389,"name":"Exinity","domain":"exinity.com","url":"https://alion.io/company/exinity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T11:20:54Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:53:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed.\nWe empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.\nFounded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa.\nExinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.\n Reporting to the Team Lead /Senior- Customer Service.\nWe are seeking a proactive and customer-focused Thai-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Thai, English & other native speaking clients (using google translate), resolving inquiries efficiently, employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.\nKey Responsibilities:\nRespond to customer inquiries via phone, email, and chat in Thai, English & other native speaking clients (using google translate).\nProvide accurate information regarding products, services, and policies\nResolve customer issues promptly and professionally\nMaintain detailed records of customer interactions in CRM systems\nCollaborate with internal teams to ensure customer satisfaction\nIdentify and escalate priority issues when necessary\nHandle of Back-office queries\nSupport clients with technical and troubleshooting issues\nDeal with complaints of a varying nature promptly and effectively\nMeet set performance targets including response time, resolution rate, and customer satisfaction.\nUpsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.\n Fluency in Thai and English (spoken and written)\nPrevious experience in customer service or a similar role and knowledge of financial market will be considered an advantage.\nStrong communication, soft-selling and interpersonal skills\nAbility to work efficiently under pressure\nAbility to multitask and work in a fast-paced environment\nFamiliarity with CRM systems and support tools is a plus\nProblem-solving mindset and attention to detail\nKnowledge of any other languages is an advantage \n Exinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or 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