{"id":3602658,"url":"https://alion.io/job/exinity-sales-trainer-and-qa","title":"Sales Trainer and QA","company":{"id":6389,"name":"Exinity","domain":"exinity.com","url":"https://alion.io/company/exinity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T10:01:16Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T09:24:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed.\nWe empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.\nFounded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa.\nExinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.\n Role Purpose\nThe Training & Quality Assurance Manager is responsible for designing, implementing, and continuously improving a standardized onboarding, training, and quality assurance framework across the Customer Group. The role ensures all team members, regardless of function, location, or manager, receive consistent knowledge, training, and performance support, enabling them to deliver exceptional customer experiences and perform effectively from day one.\nThis role serves as the central owner of Customer Group knowledge management, onboarding standards, training effectiveness, and quality assurance, ensuring alignment across Customer Service, Sales, Customer Success, Payments, Operations, Client Resolution, and other Customer Group functions.\nWhy This Role Exists\nThe Training & Quality Assurance Manager ensures every employee within the Customer Group receives a consistent onboarding experience, standardized knowledge, and ongoing development support. The role reduces dependence on individual managers for training quality, accelerates employee productivity, improves customer outcomes, and creates a scalable framework that supports growth across multiple markets and functions.\nKey Responsibilities\nTraining & Onboarding\nDesign and maintain a comprehensive Customer Group onboarding program for all new joiners.\nDevelop structured learning paths tailored to different roles and functions.\nDeliver onboarding sessions directly or coordinate subject matter experts to provide training.\nCreate and maintain onboarding schedules, certification requirements, and learning assessments.\nEnsure all employees receive consistent training regardless of location or department.\nMeasure onboarding effectiveness and continuously improve training content based on feedback and performance outcomes.\nLearning & Development\nOwn and maintain training curricula covering:\nCompany overview, vision, values, and organizational structure\nCustomer Group operating model and team responsibilities\nProducts, services, and client proposition\nInternal systems and tools\nPolicies and procedures\nRegulatory and compliance requirements\nSales methodologies and customer acquisition approaches\nService excellence standards\nCustomer communication best practices\nCustomer lifecycle management\nEscalation and issue resolution processes\nInformation security and data protection requirements\nKnowledge Management\nCreate and maintain a central knowledge repository.\nEnsure training materials, SOPs, policies, and process documentation remain current and accessible.\nEstablish documentation standards across the Customer Group.\nPartner with functional leaders to capture and document business knowledge.\nDrive knowledge-sharing initiatives across teams and regions.\nQuality Assurance\nDesign and manage a Customer Group quality assurance framework.\nEstablish quality standards and assessment criteria across customer-facing functions.\nConduct regular quality reviews of customer interactions, processes, and adherence to standards.\nIdentify knowledge gaps, coaching opportunities, and process improvement areas.\nProvide quality trends, insights, and recommendations to management.\nWork with team leaders to ensure quality findings are translated into coaching and development plans.\nPerformance & Continuous Improvement\nTrack training effectiveness through performance metrics, quality results, certification outcomes, and employee feedback.\nAnalyze onboarding and quality data to identify trends and improvement opportunities.\nRecommend process enhancements to improve customer experience and employee performance.\nSupport change management initiatives and ensure training readiness for new products, processes, and systems.\nPromote a culture of continuous learning and operational excellence across the Customer Group.\nKey Stakeholder Relationships\nCustomer Service Leadership\nSales Leadership\nCustomer Success Teams\nPayments Teams\nOperations Teams\nClient Resolution Teams\nCompliance & Risk\nHR & Talent Acquisition\nProduct & Technology Teams\nSuccess Measures (KPIs)\nNew joiner onboarding completion rate\nNew hire time-to-productivity\nCertification and assessment pass rates\nQuality Assurance scores\nSOP and knowledge base adoption rates\nReduction in knowledge-related errors and escalations\nTraining satisfaction scores\nImprovement in customer experience and service quality metrics\nTraining content accuracy and currency\n Skills & Experience\nEssential\n2+ years' experience in Training, Learning & Development, Quality Assurance, Customer Operations, or a related role.\nExperience within Financial Services and/or FinTech environments.\nExperience designing and delivering structured onboarding and training programs.\nExperience developing learning content, SOPs, and knowledge management frameworks.\nStrong facilitation and presentation skills.\nExperience conducting quality assessments and coaching programs.\nStrong stakeholder management and influencing abilities.\nExcellent written and verbal communication skills.\nData-driven mindset with the ability to translate insights into actions.\nPreferred\nExperience within Financial Services, Payments, FinTech, or Customer Operations environments.\nKnowledge of contact center, customer service, sales, and customer success functions.\nExperience with Learning Management Systems (LMS) and knowledge management platforms.\nProcess improvement or operational excellence experience.\nKey Competencies\nCustomer Centricity\nLearning Agility\nCoaching & Development\nProcess Excellence\nAttention to Detail\nCommunication & Influencing\nCollaboration\nAnalytical Thinking\nContinuous Improvement Mindset\nAccountability & Ownership\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":7027,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-11-02T10:15:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/exinity-sales-trainer-and-qa","json_url":"https://alion.io/job/exinity-sales-trainer-and-qa.json","meta":{"generated_at":"2026-11-05T11:36:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6389},"rest":"https://alion.io/mcp/rest/get_company?id=6389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexinity-sales-trainer-and-qa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexinity-sales-trainer-and-qa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexinity-sales-trainer-and-qa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exinity-sales-trainer-and-qa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexinity-sales-trainer-and-qa"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3602658}},{"tool":"search_jobs","arguments":{"company":"exinity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3602658},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}