{"id":2164055,"url":"https://alion.io/job/exl-analyst","title":"Analyst","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":66,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-09T08:08:53Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T08:32:49Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role: QA Lead (Band C)\nMinimum experience: 8 - 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Test execution progress, Defect metrics, Quality trends, Release readiness indicators\nSupport go/no-go release decisions by providing objective quality assessments.\nPlatforms & Applications\nJIRA (Defect Management, Story Tracking, Sprint Management, Reporting)\nSalesforce Service Cloud\nSalesforce Case Management\nSierra Platform and related business workflows\nDigital Agent Platforms\nConversational AI Solutions\nTesting Expertise\nFunctional Testing\nSystem Testing\nIntegration Testing\nRegression Testing\nEnd-to-End Testing\nUser Acceptance Testing (UAT)\nAPI Testing\nData Validation\nExploratory Testing\nProduction Validation Testing\nOmnichannel Testing Experience\nEmail Agent Testing\nVoice Bot Testing\nChatbot Testing\nCustomer Journey Validation\nTechnical Tools\nPostman\nREST APIs\nSQL Queries and Data Validation\nTest Management Tools\nTest Automation Frameworks\nAzure DevOps (Preferred)\nRole: QA Lead (Band C)\nMinimum experience: 8 - 10 years\nKey Responsibilities\nDevelop and execute comprehensive test strategies, test plans, and test cases for Digital Agent initiatives.\nLead end-to-end testing activities across multiple releases and projects.\nAnalyze business requirements, user stories, and acceptance criteria to ensure complete test coverage.\nCoordinate test execution activities and ensure quality deliverables are completed on schedule.\nPerform functional, integration, regression, system, and user acceptance testing.\nValidate Digital Agent solutions across - Email Channels, Voice Bots / IVR Systems, Chatbots\nTest customer interaction flows, business rules, conversation paths, and escalation scenarios.\nValidate intent recognition, entity extraction, response accuracy, and exception handling.\nEnsure a consistent user experience across all customer engagement channels.\nDefect Management\nIdentify, document, prioritize, and track defects using JIRA.\nParticipate in defect triage sessions and collaborate with development teams to resolve issues.\nPerform root cause analysis and validate defect fixes.\nMonitor defect trends and proactively recommend quality improvements.\nAgile Delivery Support\nParticipate in Sprint Planning, Backlog Grooming, Story Refinement, Daily Standups, Sprint Reviews, and Retrospectives.\nCollaborate with Product Owners and Business Analysts to identify testing requirements and potential risks.\nReview user stories and acceptance criteria to ensure testability.\nSupport release planning and deployment validation activities.\nAPI & Integration Testing\nValidate integrations between Digital Agent platforms, Salesforce, Sierra, and other enterprise systems.\nPerform API testing using tools such as Postman.\nVerify accurate data exchange and business process execution across integrated systems.\nValidate system interfaces, workflows, and downstream dependencies.\nReporting & Quality Metrics\nProvide regular testing status updates to project stakeholders.\nTrack and report - Test execution progress, Defect metrics, Quality trends, Release readiness indicators\nSupport go/no-go release decisions by providing objective quality assessments.\nPlatforms & Applications\nJIRA (Defect Management, Story Tracking, Sprint Management, Reporting)\nSalesforce Service Cloud\nSalesforce Case Management\nSierra Platform and related business workflows\nDigital Agent Platforms\nConversational AI Solutions\nTesting Expertise\nFunctional Testing\nSystem Testing\nIntegration Testing\nRegression Testing\nEnd-to-End Testing\nUser Acceptance Testing (UAT)\nAPI Testing\nData Validation\nExploratory Testing\nProduction Validation Testing\nOmnichannel Testing Experience\nEmail Agent Testing\nVoice Bot Testing\nChatbot Testing\nCustomer Journey Validation\nTechnical Tools\nPostman\nREST APIs\nSQL Queries and Data Validation\nTest Management Tools\nTest Automation Frameworks\nAzure DevOps (Preferred)\nProfessional certification such as CA, CPA, CISA or CIA. 7-9 years of experience.","description_format":"text","description_chars":5899,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-09T09:04:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 281 · green card filings: 17","filings_12m":281,"filings_prev_12m":395,"green_card_filings_12m":17,"median_offered_wage_usd":128641,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":87}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":0.9,"age_days":3,"expected_fill_days":7,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/exl-analyst","json_url":"https://alion.io/job/exl-analyst.json","meta":{"generated_at":"2026-10-13T10:22:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15809,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-analyst"}]}