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Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. \nDocumented monthly performance review of Agents and Assistant Managers.\n Execute quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AM\nDrive reward and recognition activity on the floor. Get participation and create enthusiasm.\nDrive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.\nReview Performance of the KPIs on a near term basis and develop plans for improvement in performance.\nStay in touch with the Client at the Process Owner level on a daily basis to review progress.\nEnsure compliance with internal policies and procedures, external regulations and information security standards.\nValues & Behaviour\nStrong people management and leadership skills.\nCapability to conduct an appraisal discussion and assess different levels of performance and potential.\nCapability to communicate with large teams.\nProcess Excellence Methodology.\nAppreciation of the domain needs of the process and its key drivers.\nReasonable level of business perspective regarding the internal functioning of BPO/EXL. Good networking capability and Client facing skills.\nAny Graduate\n10+ years of experience with 4+ years in managing teams\nShould have handled a span of 40+\nEfficient and have knowledge on automation (RPA/Gen AI)","description_format":"text","description_chars":2059,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-21T09:34:11Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.291,"p_room":0.28,"age_days":283,"expected_fill_days":15,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/exl-area-manager-back-end-data-entry-complex-transaction-processing","json_url":"https://alion.io/job/exl-area-manager-back-end-data-entry-complex-transaction-processing.json","meta":{"generated_at":"2026-10-26T18:00:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-area-manager-back-end-data-entry-complex-transaction-processing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-area-manager-back-end-data-entry-complex-transaction-processing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-area-manager-back-end-data-entry-complex-transaction-processing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-area-manager-back-end-data-entry-complex-transaction-processing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-area-manager-back-end-data-entry-complex-transaction-processing"}]}