{"id":3191296,"url":"https://alion.io/job/exl-assistant-vice-president-partner-operations","title":"Assistant Vice President - Partner Operations","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":266,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, 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initiatives\nProcess Excellence & Transformation\nIdentify opportunities for process re-engineering, automation, and digitization\nLead Lean, Six Sigma, and continuous improvement initiatives to reduce cost and errors\nPartner with technology, analytics, and transformation teams to scale solutions\nDeliver measurable benefits such as FTE savings, cycle time reduction, and defect reduction\nStakeholder & Client Management\nAct as the primary escalation point for senior internal and external stakeholders\nPresent performance insights, risks, and improvement plans to leadership and clients\nTranslate business requirements into operational execution plans\nBuild strong cross-functional partnerships (IT, Risk, Compliance, HR, Finance)\nPeople & Capability Management\nLead, coach, and develop senior managers and operations leaders\nBuild high-performing, customer-centric teams with strong governance and accountability\nDrive engagement, talent development, succession planning, and attrition management\nFoster a culture of ownership, discipline, and continuous improvement\nGovernance, Risk & Compliance\nEnsure compliance with regulatory, audit, and internal control requirements\nOwn operational risk management, including incident management and remediation\nSupport internal/external audits and implement corrective actions\nEnsure data privacy, information security, and business continuity adherence\nKey Metrics & Outcomes\nSLA and KPI achievement (Productivity, Quality, TAT, Accuracy)\nCost optimization and efficiency gains (FTE savings, automation benefits)\nReduction in customer complaints, rework, and operational risk events\nEmployee engagement, leadership strength, and talent retention\nSuccessful delivery of transformation and change initiatives\n Develop & implement business plans in alignment with partnership strategies, business goals, & market trends that supports company's growth & expansion objectives.\nAnchor communication & collaboration between internal teams & external partners to ensure alignment & successful execution of partnership initiatives.\nMeasure the success of partnerships by periodically reporting to the senior management on partnership performance, challenges, & opportunities.\nLead successful execution of partnership contracts & agreements ensuring compliance with company's policy & compliance.\nIdentify & mitigate risks associated with onboarding, content, & contracts by ensuring compliance with Legal, ISG, Finance & Marketing groups.\nKeep abreast with market trends & developments to identify new opportunities & risks, & use the insights to readjust partnership goals.\n 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