{"id":1736270,"url":"https://alion.io/job/exl-audit-coordinator-inboundoutbound-calls-representative-post-audit","title":"Audit Coordinator - Inbound/Outbound Calls Representative (Post Audit)","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":67,"ghost_share":0,"stale_share":0.94,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":15,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-02T21:06:17Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-15T04:01:30Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"EXL Health is looking for dedicated Audit Coordinator - Inbound/Outbound Calls Representative to join our dynamic Post-Audit Team. This fully remote opportunity lets you make an impact from anywhere in the U.S.!\n*Base Pay Range: $15 - $21/hr\nFor more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits\nWhy You’ll Love This Role:\nWork From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.\nProvider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.\nGrowth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.\nAs an Audit Coordinator - Inbound/Outbound Calls Representative, you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:\nHandle inbound provider calls, log details, and resolve issues with efficiency and professionalism\nMonitor and respond to internal and external emails within established service levels\nMailbox management; assign emails, monitor aging emails, create reports for management\nLog and return voicemails within established service levels\nMake outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters\nEscalate unresolved issues to management and follow up as needed\nCommunicate and report any workflow or system issues to leadership\nConsistently meet quality and productivity standards\nUphold HIPAA and confidentiality regulations in all interactions\nOther duties as assigned to support the post audit process and/or company-wide programs\n Education:\nHigh School Diploma - Associate degree or relevant certification is a plus\nExperience:\nPrior customer service or high-volume call center experience required\n1-year minimum experience working as a Claims Analyst or Claims Auditor in a managed care setting (hospital, health plan or physician office)\nSkills:\nStrong verbal and written communication skills\nExceptional organizational and multitasking abilities\nProficiency in Microsoft Office (Excel and Outlook)\nAble to make recommendations to improve and streamline processes to make more efficient\nHigh level of integrity and confidentiality\nComfortable working in a high-volume, fast-paced environment with various software programs\nWhy Join EXL Health?\nAt EXL Health, your role is more than just a job-it’s an opportunity to grow, learn, and make an impact.\nComprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations\nMentorship Program: Benefit from guidance and coaching through our senior mentorship initiative\nCareer Development: EXL Health offers unlimited growth opportunities within the company and beyond\nInnovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare\nWhat’s in It for You?\nA chance to work for a Best Places to Work organization recognized for its commitment to employees\nExposure to world-class healthcare consultants and hands-on experience in a dynamic industry\nThe flexibility of remote work paired with the excitement of a fast-paced, rewarding career\nReady to Be the Connection Providers Count On?\nTake the next step in your career by joining EXL Health as an Audit Coordinator - Inbound/ Outbound Calls Representative. Apply today and help shape the future of post audit!\n*The posted base salary range is the hiring base salary range for this role. 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