{"id":1621145,"url":"https://alion.io/job/exl-bilingual-call-center-representative","title":"Bilingual Call Center Representative","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":66,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T18:21:04Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-13T20:20:39Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Ready to make a difference while working from home? Looking for a company that values your voice, your ideas, and your growth? EXL Health is searching for energetic, customer-focused team players who are passionate about helping others. If you love problem-solving, thrive on providing top-notch service, and want to be part of a fast-growing team, this is the role for you!\n*Hourly rate: $15.00 - $25.00\nFor more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits\n What You’ll Do\nAs a Bilingual Customer Service Representative, you’ll be the first point of contact for our customers - delivering an exceptional experience every time. In this role, you will:\nHandle inbound and outbound calls with professionalism, care, and attention to detail.\nUpdate policy information and ensure accuracy in our systems.\nStay up-to-date on products, processes, and regulations to provide the best service possible.\nUse active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.\nBuild strong relationships with customers by going the extra mile to support them.\nDocument every interaction so we can continuously improve.\nWork collaboratively with your teammates to meet individual and team goals.\nShare your ideas to improve processes - we want your input!\n What We’re Looking For\nYou’re a great fit if you bring:\nHigh school diploma (college degree a plus!)\nStrong communication skills - you can easily build rapport and explain complex information.\nSolid PC skills, with experience using Windows, Microsoft Office, and online systems.\nAbility to learn quickly and adapt to changes with a positive attitude.\nStellar organizational skills and attention to detail.\nA passion for customer service - you love helping people solve problems.\nPreferred but not required:\nPrevious call center or customer service experience.\nBilingual in English and Spanish (or other languages).\nExperience in healthcare or insurance is a big plus!\nProven ability to handle multiple priorities while staying cool under pressure.\nWhy EXL Health?\nBecause we invest in YOU.\nFrom day one, you’ll work alongside some of the best minds in healthcare and business consulting.\nWe offer hands-on training and a mentoring program to help you succeed.\nYour ideas matter here - we’re always looking for ways to improve, and we want to hear your voice.\nCareer growth? Absolutely. Many of our leaders started in roles just like this.\nFlexible schedules with shifts between 8am-8pm ET - perfect for work/life balance.\nAt EXL Health, you’ll do meaningful work that impacts real people’s lives - all while advancing your own career in an innovative, fast-paced environment.\nAre you ready to join a team where you can shine? Apply today and let’s grow together!\n*The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. 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