{"id":3243104,"url":"https://alion.io/job/exl-collections-analytics-manager-credit-cards","title":"Collections Analytics Manager – Credit Cards","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":260,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":true},{"name":"Looker","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true},{"name":"Snowflake","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-16T14:57:18Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-26T02:42:48Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"We are seeking a highly skilled and experienced Collections Analytics Manager to join our dynamic team supporting a leading credit card client. The ideal candidate will be responsible for developing, implementing, and optimizing collections strategies across the delinquency lifecycle to minimize credit losses and manage cost-to-collect, while balancing customer experience and regulatory compliance.\nWork Location: Remote, US\nSalary Range: $130K/Yr - $150K/Yr Base + Annual Bonus\nThe posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process\nFor more information on benefits and what we offer please visit us at US Careers and Benefits\n Develop and implement collections strategies across all stages of delinquency (early-stage, mid-stage, late-stage, and pre-charge-off) by collaborating with cross-functional stakeholders, including Collections Operations, Credit Risk, Regulatory/Compliance, Product, Finance, and Analytics teams, ensuring alignment with business objectives and compliance requirements.\nDesign and optimize risk-based treatment strategies, including customer segmentation and prioritization, contact channel mix (dialer, SMS, email, digital self-service, letters), contact timing and intensity, and hardship, payment plan, and settlement offers.\nConduct end-to-end data analysis across the collections funnel, including roll rates, cure rates, flow-to-loss, right-party contact rates, promise-to-pay and kept-promise rates, dollars collected, and cost-to-collect, to identify risks, opportunities, and performance improvement areas.\nDesign, execute, and evaluate champion/challenger and A/B tests on collections treatments; measure incremental impact and scale winning strategies.\nPartner with modeling teams to develop, deploy, and monitor collections models such as behavior scores, propensity-to-pay, self-cure, and settlement propensity models, and embed them into strategy design.\nMonitor and track portfolio delinquency and charge-off performance metrics; analyze emerging trends and macroeconomic stress indicators; and recommend strategic enhancements to optimize net credit losses and risk-adjusted returns.\nSupport delinquency and charge-off forecasting in partnership with Finance and Loss Forecasting teams.\nPartner with Collections Operations on dialer strategy, agency placement strategy, and capacity planning, translating analytical strategies into operational execution.\nPresent analytical insights and strategic recommendations to senior leadership, driving consensus through governance forums and securing approvals for policy and strategy implementation.\n Educational Background: Bachelor's or higher degree in engineering, statistics, mathematics, economics, or any relevant quantitative field.\nIndustry Experience: Minimum of 6 years of experience in credit risk or collections analytics, with a focus on collections strategy development for credit cards or other unsecured lending products. Previous experience in analytics consulting in the Banking domain.\nDomain Knowledge: Strong understanding of the credit card collections lifecycle, delinquency buckets and roll-rate dynamics, charge-off policies, and agency management.\nTechnical Skills: Strong proficiency in SQL or Python is essential. Preference for hands-on experience with Snowflake, Power BI, and Looker. Familiarity with collections platforms, dialer systems, and decision engines is a plus.\nAnalytical Skills: Strong analytical and problem-solving skills. Past experience in statistical analysis, test design and measurement, segmentation, and financial modeling, including NPV-based evaluation of collections strategies.\n Communication Skills: Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.\nExperience in working with financial institutions such as bank or fintech collections or risk analytics departments.","description_format":"text","description_chars":4590,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-25T17:46:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 281 · green card filings: 17","filings_12m":281,"filings_prev_12m":395,"green_card_filings_12m":17,"median_offered_wage_usd":128641,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":87}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.411,"p_room":0.35,"age_days":39,"expected_fill_days":15,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/exl-collections-analytics-manager-credit-cards","json_url":"https://alion.io/job/exl-collections-analytics-manager-credit-cards.json","meta":{"generated_at":"2026-10-26T12:54:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-collections-analytics-manager-credit-cards"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-collections-analytics-manager-credit-cards"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-collections-analytics-manager-credit-cards"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-collections-analytics-manager-credit-cards\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-collections-analytics-manager-credit-cards"}]}