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Salary
≈ $13k – $37k per year (Estimated)
Location
In office (Pune)
Seniority
Staff
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 13, 2026. EXL scores B on the Alion truth index.
Overview
Company
Impact
Profile match
EXL, legally ExlService Holdings, is a data analytics, AI and digital operations company headquartered in New York that runs outsourced business processes and builds data and AI solutions for insurers, healthcare organisations, banks, media and retail companies. Founded in 1999 and listed on Nasdaq, it has more than 60,000 employees across six continents, with large delivery centers in Noida, Gurgaon, Pune, Bengaluru and Chennai and a newer AI hub in Dublin. It hires data scientists and data engineers, GenAI and MLOps engineers, analytics managers, solution consultants and client partners, plus talent acquisition, finance and medical coding staff.
- Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows.
- Ensure consistency and reusability across workflows for repeatable business outcomes.
- Configure and manage Datastores to enable adaptive, session-aware interactions.
- Integrate with REST APIs, databases, and third-party services to enrich bot capabilities.
- Conduct manual testing and flow optimization to ensure high accuracy in intent detection and seamless backend integration.
- Design and execute test cases to validate conversational flows and backend connectivity.
Bachelor's/Master's in any stream 8+ years
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