{"id":3194561,"url":"https://alion.io/job/exl-delivery-lead-5","title":"Delivery Lead","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":260,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":189000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1314},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-19T15:45:51Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T02:42:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Delivery Leader - Client Partner\nCME Vertical | Marketing & Experience Technology\n\nLocation\nUSA\n\nExperience\n8+ years\n\nFunction\nClient Delivery & Account Growth\n\nReports to\nAccount / Practice Head, EXL\n\nRole Summary\nWe are looking for a Delivery Leader who will act as a trusted client partner and the onshore face of EXL for a Communications, Media & Entertainment (CME) accounts. You will work across the client's buying center, lead onshore requirement gathering and engagement governance, and partner with internal EXL teams to deliver outcomes and grow the account. The ideal candidate combines delivery credibility, deep marketing-technology knowledge, and a track record of identifying and converting new opportunities.\nKey Responsibilities\nClient Partnership & Buying Center Engagement\nBuild and maintain senior relationships across the client's buying center, including marketing, digital, data/analytics, technology, procurement, and business leadership.\nAct as the primary point of contact for strategic conversations, escalations, and executive reviews.\nRun regular engagement connects: weekly syncs, monthly operating reviews, and quarterly business reviews.\nUnderstand client priorities, pain points, and roadmaps to position EXL as a long-term strategic partner.\nAccount Growth & Opportunity Identification\nIdentify, qualify, and shape new opportunities within the account: new use cases, adjacent teams, and expansion of scope.\nConvert delivery relationships into upsell and cross-sell opportunities across content, analytics, martech, and activation.\nWork with EXL sales, solutioning, and practice teams on proposals, SOWs, and pitches.\nMaintain an account growth plan with a clear pipeline, targets, and white-space analysis.\nOnshore Delivery Leadership\nServe as onshore lead to the delivery team, owning requirement gathering, scoping, and prioritization with client stakeholders.\nTranslate business needs into clear requirements, user stories, and delivery plans for offshore teams.\nEnsure delivery quality, timelines, and budgets, and track SLAs, KPIs, and client satisfaction.\nProactively manage risks, dependencies, and change requests.\nMentor onshore and offshore team members and foster a collaborative delivery culture.\nCollaboration with EXL\nPartner with EXL leadership, domain experts, and capability teams (analytics, digital, data, AI) to bring the right solutions and talent to the client.\nCoordinate across onshore and offshore teams for seamless execution.\nShare client insights, market trends, and competitive intelligence internally to strengthen the value proposition.\nRequired Skills & Experience\nDomain: CME Industry Knowledge\nSolid understanding of Communications, Media & Entertainment, including telco, media, entertainment, publishing, sports, airlines, and hospitality.\nAwareness of industry trends such as streaming, subscriber growth and churn, personalization, loyalty, audience monetization, and the shift to first-party data.\nMarketing Landscape Expertise\nWorking knowledge of the marketing ecosystem:Content: content strategy, supply chain, production, and operations\nDigital Analytics: web/app analytics, attribution, measurement, and reporting\nMartech: CDPs, marketing automation, CRM, and data integration\n Activation: campaign execution, audience segmentation, personalization, and omnichannel journeys\n\nStrong familiarity with Marketing and Experience Cloud products, such as Adobe Experience Cloud (AEM, AEP, Adobe Analytics, Target, Campaign, Marketo, Workfront), Salesforce Marketing Cloud, and similar platforms.\nDelivery & Client Management\n8+ years of experience in IT services, consulting, or digital/marketing services, with substantial time in client-facing delivery leadership.\nProven experience managing multi-workstream programs and distributed (onshore/offshore) teams.\nDemonstrated success in growing accounts by identifying opportunities and working with sales and solutioning teams.\nStrong skills in requirements gathering, stakeholder management, and executive communication.\nExperience with Agile and hybrid delivery models, and with P&L, budget, and commercial management.\nPreferred Qualifications\nExperience in a services firm supporting enterprise CME clients.\nExposure to data, AI, and GenAI-led marketing transformation.\nCertifications in Adobe, Salesforce, or other Martech platforms, or in PMP/Agile/SAFe.\nBachelor's degree in Engineering, Business, or Marketing; MBA preferred.\n Critical thought leader, Cross functional leadership across GT functions in advancing EXL Unified Cloud architecture, design and process; Establish highly productive partnerships with BU technical team in the delivery of BU business solutions; \nProactively engage/lead in both and Cross functional initiatives to improve cloud usage, stability and business value Bachelors Degree/ Post Bachelor Degree 8 Years","description_format":"text","description_chars":4867,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-24T03:48:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 281 · green card filings: 17","filings_12m":281,"filings_prev_12m":395,"green_card_filings_12m":17,"median_offered_wage_usd":128641,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.606,"p_room":0.9,"age_days":6,"expected_fill_days":15,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/exl-delivery-lead-5","json_url":"https://alion.io/job/exl-delivery-lead-5.json","meta":{"generated_at":"2026-10-26T10:11:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13816,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-delivery-lead-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-delivery-lead-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-delivery-lead-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-delivery-lead-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-delivery-lead-5"}]}