{"id":3140975,"url":"https://alion.io/job/exl-engagement-manager-2","title":"Engagement Manager","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":252,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SAS","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2025-12-23T16:14:30Z","employer_posted_date":"2025-12-23","last_verified_at":"2026-10-24T15:55:52Z","board_verified":true,"closed_at":null,"days_open":304,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":304},"description":"Proven experience (typically 3+ years) in risk management, data analysis, or a similar analytical role, preferably within financial services or a collections environment.\nStrong proficiency in statistical analysis tools and programming languages such as Python, and SAS.\nExperience with data visualization tools (e.g., Tableau, Power BI) is highly desirable.\nExcellent analytical, problem-solving, and critical thinking skills.\nAbility to translate complex data into clear, actionable insights and communicate them effectively to both technical and non-technical audiences.\nStrong understanding of credit risk principles, collection processes, and relevant regulatory requirements.\n Responsibilities\nDevelop and refine risk models and segmentation strategies to identify high-risk accounts and optimize collection efforts.\nAnalyze large datasets to identify trends, patterns, and anomalies related to customer payment behavior and collection outcomes.\nMonitor the effectiveness of existing collection strategies and recommend adjustments based on performance data and market conditions.\nCollaborate with collections operations, credit, and other departments to implement and test new strategies.\nPrepare and present regular reports and insights on collection performance, risk exposure, and strategy effectiveness to management.\nStay updated on industry best practices, regulatory changes, and emerging technologies in risk management and collections.\nAssist in the development and maintenance of policy and procedure documentation related to collection risk.\nBachelor’s degree in finance, Economics, Statistics, Mathematics, or a related quantitative field. Master's degree is a plus.","description_format":"text","description_chars":1685,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-23T08:29:36Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.11,"p_room":0.28,"age_days":304,"expected_fill_days":15,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/exl-engagement-manager-2","json_url":"https://alion.io/job/exl-engagement-manager-2.json","meta":{"generated_at":"2026-10-24T16:01:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23052,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-engagement-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-engagement-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-engagement-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-engagement-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-engagement-manager-2"}]}