{"id":3135825,"url":"https://alion.io/job/exl-operations-manager-2","title":"Operations Manager","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":232,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false}],"status":"live","first_seen_at":"2025-12-04T14:11:06Z","employer_posted_date":"2025-12-04","last_verified_at":"2026-11-01T12:49:02Z","board_verified":true,"closed_at":null,"days_open":332,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":331},"description":"Create drafts for billing for T&M & FP projects billing leads for review\nCreating Pre-bill invoices for clients as requested\nCompleting the reconciliation of the actuals Vs the pre-bill on a monthly basis\nTo rectify & adjust the billable time in the projects\nCreate & update the details for the Project maintenance\nMaintain up-to date data on the Forecast of the resources engaged in the Project\nAdhere the timelines/ SLA built for the Process\nCo-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing\nContribute to the Process Improvement / Simplification / Automation\nApplying cash receipts, Reconciliations, Month close activities\nFollowing up with clients for payments\nNeed to work along with client team of a specific region.\nNeed to communicate to the client on a regular basis through e-mail and telephone.\nWeekly/daily calls on a regular basis\nFlexible to work in any shift & open to putting in extra hours when required\nAdvance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc\nERP experience will be an added advantage\nPrior experience in Accounts Receivable 9-12 yrs\nGood communication skills both written & oral, as this is client facing role\n Lead and manage the CX design team, providing strategic direction, mentorship, and support to drive exceptional customer experiences.\nDevelop and implement a comprehensive customer experience strategy that aligns with organizational goals and enhances user satisfaction across all touchpoints.\nOversee the creation and optimization of customer journey maps, personas, and experience frameworks to guide design and business decisions.\nCollaborate with senior leadership, product managers, UX/UI designers, and marketing teams to align CX initiatives with broader business objectives.\nConduct advanced user research and analysis to gather insights into customer needs, behaviors, and pain points, translating these insights into actionable design improvements.\nLead the design and execution of A/B testing, usability studies, and other experiments to validate design decisions and measure their impact on customer experience.\nDevelop and manage key performance indicators (KPIs) for customer experience, regularly reporting on progress and recommending improvements based on data and feedback.\nEnsure that all customer experience designs meet industry standards for accessibility, usability, and best practices.\nFoster a culture of innovation and continuous improvement within the CX design team, encouraging creative problem-solving and collaboration.\nStay abreast of industry trends, emerging technologies, and best practices in customer experience design to ensure that our approach remains cutting-edge and effective.\n Bachelor Degree in relevant field with 9 years of relevant experience","description_format":"text","description_chars":2831,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-23T05:40:26Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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