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Product Analytics - Engagement Manager

EXL • Business Process Outsourcing (BPO) • AI Consulting & Integration • Master's Degree • Python • SQL • 2 months ago

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Salary

≈ $148k – $272k per year (Estimated)

Location

In office (San Francisco)

Seniority

Senior · 7+ years exp

Visa

H-1B filings in 12 months: 281 · for this role: 93 · green card filings: 17

Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Aug 26, 2026. EXL scores B on the Alion truth index.

Overview

Company

Impact

Profile match

EXL

EXL, legally ExlService Holdings, is a data analytics, AI and digital operations company headquartered in New York that runs outsourced business processes and builds data and AI solutions for insurers, healthcare organisations, banks, media and retail companies. Founded in 1999 and listed on Nasdaq, it has more than 60,000 employees across six continents, with large delivery centers in Noida, Gurgaon, Pune, Bengaluru and Chennai and a newer AI hub in Dublin. It hires data scientists and data engineers, GenAI and MLOps engineers, analytics managers, solution consultants and client partners, plus talent acquisition, finance and medical coding staff.

exlservice.com • HQ: New York, United States • AI Consulting & Integration • Analytics & BI Consulting • Business Process Outsourcing (BPO) • 5000+ employees • Est. 1999

Tech stack of EXL

We are seeking a hands-on Product Analytics Engagement Manager to own product performance analytics across customer acquisition and engagement journeys. The role will focus on recurring reporting, funnel and channel analytics, anomaly investigation, impact sizing, and ad-hoc business analysis.

Own weekly and monthly reporting across eligibility, impressions, applications, submissions and conversion.
Build and maintain end-to-end funnel and channel reporting across digital journeys.
Analyze customer journeys to identify drop-offs, friction points and performance trends.
Investigate anomalies and perform root-cause analysis across key product and channel metrics.
Quantify the impact of product bugs, system issues and data incidents.
Partner with Finance to validate forecasts, assumptions and performance variances.
Conduct ad-hoc deep dives for Product, Credit, Risk, Fraud and other stakeholders.
Develop dashboards and measurement frameworks for product and funnel performance.
Translate findings into clear business insights and recommendations.

7+ years of experience in Product Analytics, Digital Analytics, Funnel Analytics, Growth Analytics or Customer Journey Analytics.
Strong proficiency in SQL; working knowledge of Python, R or similar tools.
Strong understanding of customer funnels, conversion metrics and digital journeys.
Experience with recurring reporting, dashboards and analytical pipelines.
Strong root-cause analysis and problem-solving skills.
Experience with forecasting, variance analysis and impact assessment.
Experience with web analytics tools such as HEAP, Google Analytics or similar is preferred.
Strong communication and stakeholder management skills.
Master’s degree in a quantitative discipline; strong BA/BS candidates with relevant experience may also be considered.