{"id":2933459,"url":"https://alion.io/job/exl-senior-engagement-manager","title":"Senior Engagement Manager","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":200,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":153000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":39},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"SAS","optional":false}],"status":"live","first_seen_at":"2026-10-20T12:47:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T02:41:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As the Fraud Strategy Engagement Manager, you will lead the design and optimization of fraud detection and prevention strategies across the lifecycle (application, account, and transaction). You will combine analytics, rules, and models to reduce losses and customer friction while partnering cross-functionally to execute at scale\n Serve as main client contact, engaging with C-level and senior stakeholders.\n\nTrack fraud trends and funnels; refine rules/models to balance loss, approvals, and customer experience.\n\nAssess strategy performance (detection rate, false positives, manual review, referral) and recommend improvements.\n\nMonitor emerging typologies (ATO, first-party, synthetic ID, mule/merchant) and adjust controls proactively.\n\nOwn test-and-learn: design champion-challenger tests; measure lift; codify winners.\n\nOversee decisioning implementation on fraud platforms; ensure audit/controls and documentation.\n\nAlign with Operations on case workflows, dispute/chargeback processes, and agent playbooks.\n\nLead and plan analytical projects with offshore teams for smooth execution.\n\n 12+ years of experience in Marketing Data Science, along with in consulting, solution design and client management \nUnsecured lending experience with Banks / FinTechs\nExperience with fraud platforms (e.g., Actimize/FICO/SAS) and feature engineering from digital/device/behavioral data\nHands-on with rules design, model usage, segmentation, and A/B testing.\nUnderstanding of KYC/IDV, dispute/chargeback flows, and control/audit needs\nDemonstrable leadership ability, superior problem solving and people management skills\nExcellent communication, presentation and story building skills in a consulting setup","description_format":"text","description_chars":1701,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI 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