{"id":3233591,"url":"https://alion.io/job/exl-senior-executive-trainer-claims","title":"Senior Executive -Trainer - Claims","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":273,"ghost_share":0,"stale_share":0.96,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Education","role_family":"Education","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":734},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-27T16:49:30Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-31T11:42:27Z","board_verified":false,"closed_at":"2026-10-31T11:42:27Z","days_open":64,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":64},"description":"The Senior Executive - Trainer - Claims will be responsible for designing, delivering, and managing comprehensive training programs focused on US healthcare claims adjudication and the Facet application. Working closely with the Large Payers team, you will ensure that new and existing staff are equipped with the knowledge and skills required to meet operational excellence in a night-shift, work-from-office environment at our Infopark Kochi campus. Develop and update training curriculum for claims adjudication and Facet application usage.\n Conduct classroom and virtual training sessions for new hires and existing staff.\n Assess trainee performance through quizzes, simulations, and on-the-job evaluations.\n Collaborate with operations and subject matter experts to align training with business needs.\n Maintain and organize training materials, documentation, and LMS content.\n Provide ongoing coaching, feedback, and performance improvement plans.\n Track training metrics and generate reports for management review.\n Ensure compliance with US healthcare regulations and internal policies.\n Facilitate knowledge sharing and best practice forums within the team.\n Adapt training delivery to accommodate night-shift schedules and remote participants.\n 2-4 years of experience in US healthcare claims adjudication.\n Minimum 1 year of experience delivering training or coaching.\n Hands-on experience with the Facet claims management application.\n Graduate degree in any discipline (Bachelors or higher).\n Excellent verbal and written communication skills in English.\n Ability to work night-shift hours and be present on-site at Infopark Kochi.\n Strong understanding of large payer processes and workflows.\n Proven problem-solving and analytical abilities.\n Team-player mindset with the ability to collaborate across functions.\n Proficiency with learning management systems and training tools.","description_format":"text","description_chars":1894,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-25T09:57:54Z"},{"event":"close","at":"2026-10-31T11:42:27Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/exl-senior-executive-trainer-claims","json_url":"https://alion.io/job/exl-senior-executive-trainer-claims.json","meta":{"generated_at":"2026-11-14T22:59:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-senior-executive-trainer-claims"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-senior-executive-trainer-claims"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-senior-executive-trainer-claims"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-senior-executive-trainer-claims\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-senior-executive-trainer-claims"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3233591}},{"tool":"search_jobs","arguments":{"company":"exlservice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3233591},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}