{"id":3185270,"url":"https://alion.io/job/exl-senior-training-manager","title":"Senior Training Manager","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":269,"ghost_share":0,"stale_share":0.996,"repost_share":0.004,"time_to_fill_p50_days":15,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasay, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":22000,"period":"year","method":"role_seniority_country_cell","sample_n":17},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-01T12:39:35Z","employer_posted_date":"2026-07-01","last_verified_at":"2026-10-29T08:56:47Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":119},"description":"We are seeking a high-performing and experienced Sr Training Manager - Travel Business to lead and manage team of trainers in executing training initiatives in the Travel domain. This role is critical in managing end-to-end training delivery for new hires, upskilling tenured employees, driving performance improvements, and ensuring process compliance across global travel operations.\n Key Responsibilities:\n1. Training Delivery & Execution\nLead and manage end-to-end New Hire Training (NHT) including onboarding, facilitation, assessments, and certification.\nDrive domain-specific training programs focused on air bookings, fare construction, reissues, refunds, and travel policy compliance.\nEnsure accurate and effective use of GDS systems (Amadeus, Sabre, Galileo).\nOwn the Nesting/OJT phase, monitor trainee performance, and ensure smooth transition to production with complete documentation and reporting.\n2. Training Needs & Performance Analysis\nConduct Training Needs Analysis (TNA) based on performance trends, QA feedback, and business metrics.\nAnalyze CSAT, AHT, Quality Scores, and Escalation Trends to identify performance gaps and recommend corrective interventions.\nCoordinate refresher, upskilling, and cross-training programs to strengthen agent capability.\n3. Content Development & Governance\nDevelop, review, and maintain training material including SOPs, process flows, and assessments aligned with evolving business requirements.\nEnsure standardization and continuous improvement of training content across global markets.\n4. Team Management & Development\nLead, coach, and mentor a team of Process Trainers and SMEs.\nConduct Train-the-Trainer programs and foster a culture of learning and excellence.\nPromote continuous skill development within the training team to ensure readiness for new products and processes.\n5. Stakeholder Collaboration & Reporting\nPartner with Operations, Quality, Workforce, and HR teams to align training interventions with business needs.\nParticipate in calibration calls and business reviews to ensure trainers stay aligned with market and client trends.\nPrepare and present training dashboards, reports, and performance insights to key stakeholders.\n6. Industry Awareness & Alignment\nStay current with travel industry trends, airline policies, fare rules, and regulatory changes.\nEnsure timely dissemination of updates to the training team and incorporate them into learning modules.\n Bachelor’s degree required; Postgraduate qualification or Travel & Tourism certification (IATA/UFTAA) preferred.\n9-12 years of experience in Process Training, with at least 2 years in a supervisory or managerial role within the Travel industry.\nProven expertise in GDS systems (Amadeus, Sabre, Galileo) and strong understanding of end-to-end travel processes.\nExperience in global travel operations (B2C/B2B)-preferably within contact center or shared services environments.\nStrong facilitation, presentation, and communication skills.\nExcellent stakeholder management and ability to collaborate cross-functionally.\nAnalytical mindset with the ability to interpret data, identify trends, and drive actionable improvements.\nProficient in MS Office tools, LMS platforms, and reporting systems.\nAbility to work independently, manage multiple priorities, and adapt in a fast-paced, evolving environment.","description_format":"text","description_chars":3335,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-23T23:23:28Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.147,"p_room":0.28,"age_days":119,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/exl-senior-training-manager","json_url":"https://alion.io/job/exl-senior-training-manager.json","meta":{"generated_at":"2026-10-29T11:47:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-senior-training-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-senior-training-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-senior-training-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-senior-training-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-senior-training-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3185270}},{"tool":"search_jobs","arguments":{"company":"exlservice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3185270},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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