{"id":1621429,"url":"https://alion.io/job/exl-technology-manager-customer-service-strategy-planning-planner","title":"Technology - Manager-Customer Service Strategy & Planning-Planner","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":243,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2025-11-14T00:00:00Z","employer_posted_date":"2025-11-14","last_verified_at":"2026-11-05T11:54:11Z","board_verified":true,"closed_at":null,"days_open":356,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":356},"description":"Technology ManagerIndependently engage with business solution teams to understand their requirements for new platform services. Design, implement, and maintain enterprise IT infrastructure, ensuring optimal performance and security in accordance with EXL guidelines. Coordinate with other technology teams to integrate new technologies and services, and lead regular performance tuning and troubleshooting sessions. Oversee cloud and VMware infrastructure deployment and optimization on platforms such as AWS, VMware, and Hyper-V, ensuring cost-effectiveness and security compliance. Lead the implementation of high-availability services to minimize downtime during critical scenarios. Additionally, manage upgrade and migration projects to align with EXL security policies.\nUnderstanding, adoption, and adherence to IT Service Management standards in an ITIL framework, including incident/change management\nProviding 24x7 Including Weekend Support if necessary","description_format":"text","description_chars":961,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:44:33Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.068,"p_room":0.28,"age_days":356,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/exl-technology-manager-customer-service-strategy-planning-planner","json_url":"https://alion.io/job/exl-technology-manager-customer-service-strategy-planning-planner.json","meta":{"generated_at":"2026-11-05T16:30:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21766,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-technology-manager-customer-service-strategy-planning-planner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-technology-manager-customer-service-strategy-planning-planner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-technology-manager-customer-service-strategy-planning-planner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-technology-manager-customer-service-strategy-planning-planner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-technology-manager-customer-service-strategy-planning-planner"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1621429}},{"tool":"search_jobs","arguments":{"company":"exlservice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1621429},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}