{"id":3004840,"url":"https://alion.io/job/exl-technology-senior-analyst-application-development-technical-support-engineering","title":"Technology - Senior Analyst-Application Development-Technical Support Engineering","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":252,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2025-12-12T06:10:32Z","employer_posted_date":"2025-12-12","last_verified_at":"2026-10-24T17:52:36Z","board_verified":true,"closed_at":null,"days_open":316,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":315},"description":"Skills Technical Skills Application Support, Infrastructure Support Event and Service Management Certifications in Microsoft, ITIL Rich Understanding of Service Management Concepts Multiple ITSM Tool Management Basic understanding of Cloud Application/Report Administration Report deployment MS-Office Report generation using Excel, MS Project and Power Point Process Specific Skills Excellent understanding and familiarity with ITIL framework Excellent knowledge of Excel, MS Project, PowerPoint, etc. Soft skills (Desired) Ability to communicate effectively with all levels within and outside the organization, including senior management and technical teams Good listening and consultative skills Excellent written and presentation skills. - Keen attention to detail. Record minutes of meeting for all meetings between other teams Self-motivated, organized, strong initiative and be customer focused Good Multi-Tasking Skills 24 x 7 Support between- (Flexible for Shifts)\n Troubleshoot and resolve issues for Digital Services. This includes\nAble to provide support across different shifts in 24x7 support environment.\nSOP based troubleshooting on Alert and Incidents and issues escalated from Service desk team\nUnderstand what the more difficult and time-consuming problems are and escalate them to cross function L2/L3 teams as quickly as possible.\nIdentify Areas of improvement by analyzing ticket trend.\nHandle P1/P2 outages as Incident Manager and participate in problem management by coordinating with L2/L3 teams\nEstablish governance between L2/L3 teams, account managers, area/regional managers to understand and prioritize business need\nAble to answer call and understand user requirement to provide a good customer service over phone\nAbility to operate at all levels within the organization and cross functionally within multiple client organizations\nAbility to troubleshoot issues that may cross functional area boundaries, i.e. database, storage, system, and network\nAcknowledge, resolve and/or escalates issues in a timely fashion\nStrictly adhere to defined SLAs\nUnderstand business requirements for customer base and be able to translate them into technical requirements\nEnsure the highest levels of customer satisfaction\nSpecific areas of responsibilities include: Self driven towards evaluating advanced technologies & recommending the right solutions\nKPI / SLA tracking for Team\n Graduate","description_format":"text","description_chars":2407,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-21T13:24:34Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.143,"p_room":0.28,"age_days":315,"expected_fill_days":15,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/exl-technology-senior-analyst-application-development-technical-support-engineering","json_url":"https://alion.io/job/exl-technology-senior-analyst-application-development-technical-support-engineering.json","meta":{"generated_at":"2026-10-24T18:06:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-technology-senior-analyst-application-development-technical-support-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-technology-senior-analyst-application-development-technical-support-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-technology-senior-analyst-application-development-technical-support-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-technology-senior-analyst-application-development-technical-support-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-technology-senior-analyst-application-development-technical-support-engineering"}]}