{"id":3201835,"url":"https://alion.io/job/exl-tier-ii-coordinator","title":"Tier II Coordinator","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":269,"ghost_share":0,"stale_share":0.996,"repost_share":0.004,"time_to_fill_p50_days":15,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-13T22:35:48Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-10-29T19:47:40Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":107},"description":"EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, transportation, and logistics.\nPlease visit www.exlservice.com for more information about EXL Analytics.\n*Base Pay Range: $18.50 - $30.00/hr\nFor more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits\n Coordinator II Responsibilities:\nTake escalation inbound calls from Tier 1 Team, logging each call in the system and taking the necessary steps to resolve\nMonitor and respond to email correspondence, both internal and external. \nEscalate issues to management or other internal Teams as needed for follow-up action \nAccess payer systems to research refund questions \nLog voicemail in system and return calls according to service level\nMake outbound calls to Providers to assist with using our Portal, verify address, contact info and confirm receipt of EXL Request letters\nMonitor and respond to “Chats” from Providers\nResponsible for communication and reporting of any system or workflow issues to the appropriate Leadership or Team Members\nMeet quality and productivity standards as indicated by service level\nComply with HIPAA and other regulations regarding confidentiality of information. \nOther duties as assigned to support the audit process and/or company-wide programs \n Qualifications:\nPrevious high volume customer service or call center experience\nPrevious medical claims or claim payment experience\nEducation: High school diploma or equivalent\nPrior Healthcare experience a plus\nKnowledge and Skills:\nDemonstrates the ability to work in an organized, efficient and process-oriented manner\nStrong oral and written communication skills and the ability to problem solve\nExcellent customer service skills\nAbility to transition from one task to another, while maintaining attention to detail \nPossesses time management skills; exhibits solid ability to prioritize work and perform multi-tasks.\nProficient in Microsoft Office, emphasis with Excel and Outlook \nComfortable working in a high-volume, fast-paced environment either with a team or individually \nComfortable using various types of software programs \nWhat We Offer:\nEXL Health offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.\nYou can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth\nWe provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.\nSky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.\n*The posted base salary range is the hiring base salary range for this role. 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