{"id":3198361,"url":"https://alion.io/job/exl-trainer-i","title":"Trainer I","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":236,"ghost_share":0,"stale_share":0.987,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasay, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1113},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-10T08:56:36Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-11-04T01:12:30Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Essential Functions\nClassroom Management/Modules/Up-training/Initiatives/Quality\n\nLead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents.\n\nMonitors and completes daily attendance tracking during the entire process training until nesting.\n\nFormulates effective activities, exercises, or assessments for learning improvement.\n\nMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement.\n\nEnsure compliance to client and organizational policies and procedures.\n\nMaintains consistent and professional communications skills with supervisor, manager, operations management, peers, and trainees/agents.\n\nDeliberate to identify new hires’ needs in training and nesting.\n\nMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations.\n\nDeliver the training content/context based on the agenda/curriculum.\n\nDemonstrate effective leadership to individuals including new hires and tenured agents.\n\nImplement and demonstrate efficient training methods.\n\nCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs.\n\nParticipate in client calls and visits with the supervisor’s guidance.\n\nCollaborate with the quality and operations teams for process improvement.\n\nConduct team huddles and provide floor and online support on process updates.\n\nDevelop and implement an effective system for process updates as and when required by the process/clients.\n\nEssential Functions\nClassroom Management/Modules/Up-training/Initiatives/Quality\n\nLead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents.\n\nMonitors and completes daily attendance tracking during the entire process training until nesting.\n\nFormulates effective activities, exercises, or assessments for learning improvement.\n\nMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement.\n\nEnsure compliance to client and organizational policies and procedures.\n\nMaintains consistent and professional communications skills with supervisor, manager, operations management, peers, and trainees/agents.\n\nDeliberate to identify new hires’ needs in training and nesting.\n\nMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations.\n\nDeliver the training content/context based on the agenda/curriculum.\n\nDemonstrate effective leadership to individuals including new hires and tenured agents.\n\nImplement and demonstrate efficient training methods.\n\nCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs.\n\nParticipate in client calls and visits with the supervisor’s guidance.\n\nCollaborate with the quality and operations teams for process improvement.\n\nConduct team huddles and provide floor and online support on process updates.\n\nDevelop and implement an effective system for process updates as and when required by the process/clients.\n\nEducation Requirements\nUndergraduate - With minimum of 2 years of College Education or equivalent work experience\nWork Experience Requirements \nCandidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account","description_format":"text","description_chars":3422,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-24T06:20:21Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.271,"p_room":0.28,"age_days":84,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/exl-trainer-i","json_url":"https://alion.io/job/exl-trainer-i.json","meta":{"generated_at":"2026-11-04T06:34:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-trainer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-trainer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-trainer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-trainer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-trainer-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3198361}},{"tool":"search_jobs","arguments":{"company":"exlservice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3198361},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}