{"id":2575690,"url":"https://alion.io/job/exl-training-manager-premium-audit","title":"Training Manager - Premium Audit","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":200,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-22T06:10:10Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":173000,"period":"year","method":"role_country_seniority_unknown","sample_n":8814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T20:50:18Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T02:41:40Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Training Manager is responsible for leading the day-to-day execution and administration of training programs supporting the Premium Audit organization. This role ensures employees receive consistent, effective, and timely training to meet operational, client, quality, and performance expectations.\nThe Training Manager will oversee new-hire training, new-client operational training, refresher and remedial training, training schedules, curriculum administration, trainer development, and training metrics. The role will partner closely with Operations leadership to ensure training evolves as processes, procedures, client requirements, and business volumes change\nThe position provides dedicated ownership of today's training operation while creating the capacity for the Senior Training Manager to focus on strategic technology enablement, including Nexus, the new Premium Audit platform, Sales enablement, and external client training.\n Training OperationsLead the day-to-day delivery and administration of Premium Audit training programs.\nOversee new-hire training and ensure employees are prepared to transition successfully into operations.\nCoordinate operational training required to support new-client implementations.\nManage refresher and remedial training based on identified operational needs.\nDevelop and maintain training schedules, resources, and delivery plans.\nEnsure training remains consistent as business volume and client requirements expand\nCurriculum & Training MaterialsMaintain and administer training curricula, materials, job aids, and supporting documentation.\nCoordinate updates to training when operational procedures or requirements change.\nPromote consistency in training content and delivery across the Premium Audit organization.\nPartner with operational subject matter experts to keep training aligned with current business practices.\nThese responsibilities directly support the operational training ownership contemplated in the business case, including curriculum administration, training-material maintenance, and operational procedure training.\nTrainer Leadership & DevelopmentProvide day-to-day leadership, coaching, and support to trainers.\nEstablish expectations for effective and consistent training delivery.\nSupport the continued development of trainer knowledge and facilitation capabilities.\nIdentify opportunities to strengthen training delivery and learner effectiveness.\nTrainer coaching, support, and development are specifically identified as responsibilities of the Training Manager\nTraining Effectiveness & ReportingMonitor training completion and effectiveness.\nMaintain training metrics and reporting to provide visibility into training activity and readiness.\nIdentify trends, skill gaps, and opportunities for additional training or reinforcement.\nUse feedback and results to continuously improve training programs.\nThe proposed role specifically owns training metrics and reporting as well as monitoring training completion and effectiveness.\nPartnership with OperationsPartner closely with Premium Audit Operations leaders to understand training needs and priorities.\nCoordinate training in support of client onboarding, operational changes, and employee development.\nEnsure training programs support employee readiness and consistent operational execution.\nServe as a primary point of coordination between Training and Operations for day-to-day training needs.\nKey Areas of AccountabilityThe Training Manager will be accountable for:\nEffective execution of day-to-day Premium Audit training operations.\nNew-hire training readiness.\nTraining required for new-client onboarding.\nTrainer coaching and development.\nRefresher and remedial training.\nCurriculum administration and maintenance.\nOperational procedure training.\nTraining scheduling and resource coordination.\nTraining metrics, reporting, completion, and effectiveness.\nStrong partnership with Operations leadership.\n Bachelor's degree or equivalent combination of education and relevant professional experience.\nExperience in training, learning and development, operations, insurance, premium audit, or a related field.\nPrior experience leading training programs, trainers, or operational teams.\nStrong facilitation, coaching, and presentation skills.\nStrong organizational and project-management skills with the ability to manage multiple training priorities.\nAbility to translate operational processes and requirements into clear, practical learning content.\nStrong written and verbal communication skills.\nAbility to build effective partnerships across Training and Operations.\nComfortable working in a changing environment where client requirements, technology, and operational processes continue to evolve.\nTerritory: Remote USA\nEEO/Minorities/Females/Vets/Disabilities\nTo view our total rewards offered click here ->https://www.exlservice.com/us-careers-and-benefits\nPlease also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.\nApplication & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).\nEXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.","description_format":"text","description_chars":6170,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-15T00:00:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 281 · green card filings: 17","filings_12m":281,"filings_prev_12m":395,"green_card_filings_12m":17,"median_offered_wage_usd":128641,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.52,"p_room":0.75,"age_days":7,"expected_fill_days":9,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/exl-training-manager-premium-audit","json_url":"https://alion.io/job/exl-training-manager-premium-audit.json","meta":{"generated_at":"2026-10-22T06:55:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2145,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-training-manager-premium-audit"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-training-manager-premium-audit"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-training-manager-premium-audit"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-training-manager-premium-audit\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-training-manager-premium-audit"}]}