Training Manager - TPA
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Mar 16, 2026. EXL scores B on the Alion truth index.
The primary role of the job is to manage process trainers aligned to the process. The job focuses on coaching and mentoring process training leaders, facilitate training classes as needed, administer Training Needs Analysis and come up with action plans to address knowledge gaps. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the team with all training requirements.
Classroom Management/Modules/Up-training/Initiatives/Quality
Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
Monitor, coach and mentor trainers to help develop the required skill sets
Develop training materials, activities and assessments.
Facilitate training classes as needed
Help the Senior Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program
Protects the confidentiality of client and adheres to company policies regarding confidentiality.
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies Required:
Excellent communication and organization skills
Very good coaching and training skills
Ability to communicate effectively to a variety of audiences
Ability to provide and support a vision and direction
Ability to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectiveness
Ability to work with minimum supervision and in a continually challenging environment
Ability to analyze learning needs and assist in the development of customized modules and initiatives
Accepting a high degree of responsibility and accountability for others as well as for self
Deep understanding, appreciation and demonstration of world-class customer service
Understanding of end-to-end processes and appreciation of customer experience’s impact on critical parameters
Knowledge of MS Office - Excel, PowerPoint, Word
Eligibility Criteria:
Open External and Internal
Minimum of 1 year Insurance or Healthcare experience is a must
IJP is open to all Lead Assistant Managers
Internal Candidates must have minimum 24 months tenure in EXL and in the current role.
Should not be on PDP/Disciplinary action within 6 months from date of NOD. Please see Progressive Disciplinary Policy for further details.
Should not be on PIP during the time of application.
Candidates must have 3.5 & above rating (Goal & Competency or Composite Rating)
Must have no issues on Attendance and Reliabilities.
College graduate - preferably Nursing, Psychology, Mass Communications, or Education.
Positive feedback from local leadership and their leadership teams.