{"id":3157979,"url":"https://alion.io/job/exl-training-manager-tpa","title":"Training Manager - TPA","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":260,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-25T05:49:26Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasay, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2743},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-03-16T10:36:23Z","employer_posted_date":"2026-03-16","last_verified_at":"2026-10-26T02:42:48Z","board_verified":true,"closed_at":null,"days_open":223,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":222},"description":"The primary role of the job is to manage process trainers aligned to the process. The job focuses on coaching and mentoring process training leaders, facilitate training classes as needed, administer Training Needs Analysis and come up with action plans to address knowledge gaps. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the team with all training requirements.\nClassroom Management/Modules/Up-training/Initiatives/Quality\nHelp the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.\n\nMonitor, coach and mentor trainers to help develop the required skill sets\n\nDevelop training materials, activities and assessments.\n\nFacilitate training classes as needed\n\nHelp the Senior Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.\n\nConduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program\n\nProtects the confidentiality of client and adheres to company policies regarding confidentiality.\n\nCreate a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.\n\nEnsure compliance with internal policies and procedures, external regulations and information security standards.\n\nCompetencies Required:\nExcellent communication and organization skills\n\nVery good coaching and training skills\n\nAbility to communicate effectively to a variety of audiences\n\nAbility to provide and support a vision and direction\n\nAbility to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectiveness\n\nAbility to work with minimum supervision and in a continually challenging environment\n\nAbility to analyze learning needs and assist in the development of customized modules and initiatives\n\nAccepting a high degree of responsibility and accountability for others as well as for self\n\nDeep understanding, appreciation and demonstration of world-class customer service\n\nUnderstanding of end-to-end processes and appreciation of customer experience’s impact on critical parameters\n\nKnowledge of MS Office - Excel, PowerPoint, Word\n\nEligibility Criteria:\nOpen External and Internal\n\nMinimum of 1 year Insurance or Healthcare experience is a must\n\nIJP is open to all Lead Assistant Managers\n\nInternal Candidates must have minimum 24 months tenure in EXL and in the current role.\n\nShould not be on PDP/Disciplinary action within 6 months from date of NOD. Please see Progressive Disciplinary Policy for further details.\n\nShould not be on PIP during the time of application.\n\nCandidates must have 3.5 & above rating (Goal & Competency or Composite Rating)\n\nMust have no issues on Attendance and Reliabilities.\n\nCollege graduate - preferably Nursing, Psychology, Mass Communications, or Education.\n\nPositive feedback from local leadership and their leadership teams.","description_format":"text","description_chars":3072,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-23T15:08:23Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":222,"expected_fill_days":15,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/exl-training-manager-tpa","json_url":"https://alion.io/job/exl-training-manager-tpa.json","meta":{"generated_at":"2026-10-26T03:14:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-training-manager-tpa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-training-manager-tpa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-training-manager-tpa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-training-manager-tpa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-training-manager-tpa"}]}