{"id":2575681,"url":"https://alion.io/job/exl-wifi-engineer","title":"Wifi Engineer","company":{"id":38016,"name":"EXL","domain":"exlservice.com","url":"https://alion.io/company/exl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":67,"ghost_share":0,"stale_share":0.94,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-14T19:31:06Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T12:06:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Scope of role for WIFI contractor position: Hope this is sufficient.\nPrimary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.\nHave Strong working knowledge of Wi-Fi infrastructure - Juniper/MIST would be preferred. \nWorking with other IT teams including Incident Management during crisis and represent Connectivity.\nWork within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.\nDrive down infrastructure service outages and repeat failures.\nPresent during Post Incident Reviews.\nEnsure global standards are set and adhered to.\nWork with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement. \nStrong technical skills for handling Wi-Fi Incidents\nStrong understanding of Data Networks Topologies and protocols. \nDrive to improve the services we provide to our business.\nNeed to be a good team player and able to collaborate at all levels.\nExperience of Working to ITIL/Agile Standards/Framework.\nStrong communication skills and be able to communicate at all levels within the business\nDeliverables.\nHelp support MTTR reduction.\nReduce the number of WIFI related incidents/tickets.\nHelp and consolidate WIFI process in the team.\nShare WIFI knowledge with wider team.\n Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.\nHave Strong working knowledge of Wi-Fi infrastructure - Juniper/MIST would be preferred. \nWorking with other IT teams including Incident Management during crisis and represent Connectivity.\nWork within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.\nDrive down infrastructure service outages and repeat failures.\nPresent during Post Incident Reviews.\nEnsure global standards are set and adhered to.\nWork with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement. \nStrong technical skills for handling Wi-Fi Incidents\nStrong understanding of Data Networks Topologies and protocols. \nDrive to improve the services we provide to our business.\nNeed to be a good team player and able to collaborate at all levels.\nExperience of Working to ITIL/Agile Standards/Framework.\nStrong communication skills and be able to communicate at all levels within the business\nWifi Engineer","description_format":"text","description_chars":2392,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-15T00:00:56Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/exl-wifi-engineer","json_url":"https://alion.io/job/exl-wifi-engineer.json","meta":{"generated_at":"2026-10-15T13:29:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20811,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38016},"rest":"https://alion.io/mcp/rest/get_company?id=38016"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexl-wifi-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexl-wifi-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexl-wifi-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exl-wifi-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexl-wifi-engineer"}]}