{"id":1927831,"url":"https://alion.io/job/exostar-application-support-specialist","title":"Application Support Specialist","company":{"id":1806763,"name":"Exostar","domain":"exostar.com","url":"https://alion.io/company/exostar","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Herndon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T12:04:02Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-11T18:45:44Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Job Overview:\nThe Application Administrator is responsible for providing support to Exostar's valued clients across a variety of program solutions, including meeting support and performance targets. This person will provide second-tier technical support to end users of the applications with professionalism and strong communication skills. The Application Administrator handles moderately complex problems and may interact with Technical Operations, Development, vendors and QA to restore service and identify and correct core problems.\nYour day, if you join us: Essential Job Functions\nProviding top-notch customer service per Service Level Agreements (SLAs) as a subject matter expert on assigned applications\nDocumenting and tracking issues; assisting in identifying root causes and corrective action resolutions\nResponding to all customers, partners and vendors quickly with professionalism and concern\nThis includes maintaining effective queue management for cases escalated to higher-tier support\nConsistently meeting performance targets, goals and deadlines\nSupporting and executing Standing Operating Procedures (SOP) and associated processes\nThis will include documentation of configuration and issue resolution (root cause analysis (RCA), corrective actions)\nSuggesting improvements and giving feedback on documented troubleshooting procedures\nPromoting a ‘continuous improvement atmosphere’\nProviding off-hours support (via mobile phone) of applications as part of a rotating schedule\nOnly required for severity one issues\nYou meet our “must haves” for this role if you have:\n2+ years of experience in customer service, application administration, or a call center environment\nProficiency in Microsoft Office products\nStrong verbal and written communication skills, including the ability to explain complex processes to customers\nComfort with - and genuine interest in - troubleshooting technical issues\nThe ability to thrive in a fast-paced environment where multitasking is essential\nAbility to obtain and maintain Exostar Trusted Role status\nDue to customer requirements, U.S. Citizenship is required. Ability to gain and maintain Trusted Role is required \nYou’re exactly who we’re looking for if you have:\nA Bachelor's degree\nFamiliarity with business applications, ideally including eProcurement platforms - experience with Commerce One, Ariba, Poet, or ACP is a plus\nExperience in eCommerce, B2B environments, or the Aerospace & Defense industry\nWorking knowledge of XML and electronic data transfer\nAn understanding of supply chain management, procurement, or sourcing technologies\nA strong sense of accountability and ownership over your work\nA collaborative approach to creative problem-solving\nLocation- Herndon, VA- Hybrid- (3x/week)\nThe pay range for this position is $65,000k - $75,000k/yr; however, the final compensation will be determined based on factors including experience, skills, qualifications, and location. Exostar also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, EAP, Flexible Spending Accounts, 401(k) matching, flexible time off and sick leave).\nExostar - The Company:\nExostar's cloud-based platforms create exclusive communities within the Aerospace and Defense, Life Sciences, and other highly regulated industries where members securely collaborate, share information, and operate compliantly. Within these communities we build trust. By analyzing community data, we provide insights and intelligence, enabling organizations to make better, timelier decisions, to mitigate risk, and operate more efficiently.\nWe believe in employee development: we promote internally and provide training and educational assistance\nWe provide a fun, engaged workplace, with social and community-building events\nWe offer comprehensive benefits and flexible time off plans.\nExostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.","description_format":"text","description_chars":4334,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Cybersecurity","Team Communication & Collaboration"],"lifecycle":[{"event":"open","at":"2026-10-05T20:49:03Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.766,"p_room":0.75,"age_days":18,"expected_fill_days":23,"reasons":["conf:1","velocity","win:late","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/exostar-application-support-specialist","json_url":"https://alion.io/job/exostar-application-support-specialist.json","meta":{"generated_at":"2026-10-11T20:56:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9434,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806763},"rest":"https://alion.io/mcp/rest/get_company?id=1806763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexostar-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexostar-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexostar-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exostar-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexostar-application-support-specialist"}]}