{"id":4179449,"url":"https://alion.io/job/exostar-customer-success-manager-2","title":"Customer Success Manager","company":{"id":1806763,"name":"Exostar","domain":"exostar.com","url":"https://alion.io/company/exostar","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Herndon, United States","Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CMMC","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-12T16:32:55Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:06:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nExostar is seeking a Customer Success Manager to help small and medium-sized businesses adopt and realize ongoing value from Exostar Managed on Microsoft 365 and CMMC Ready Suite solutions. As a member of our Go-To-Market team, you will manage a portfolio of SMB customers, helping defense suppliers build secure collaboration into everyday work and progress toward CMMC readiness.\nYou will work with business owners, customer administrators, and IT and compliance contacts who often balance cybersecurity responsibilities with other priorities. You will turn customer goals into practical success plans, remove adoption barriers, and support retention and growth through proactive engagement. The role partners closely with Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations.\nResponsibilities:\nYour day if you join us\nManage an assigned portfolio of SMB customers, using account health, lifecycle stage, and business needs to prioritize outreach and engagement.\nCoordinate the transition from Sales through onboarding and ongoing adoption. Establish success plans with clear customer outcomes, owners, milestones, and timelines.\nHelp customers reach initial value by coordinating account activation, administrator enablement, user adoption, and their first secure collaboration workflows with onboarding and technical teams.\nDeliver practical product education through customer sessions, office hours, webinars, and reusable guidance. Help administrators and users adopt approved workflows for collaborating on Controlled Unclassified Information (CUI).\nHelp customers understand the capabilities of their purchased solutions and their shared responsibilities. Coordinate with compliance specialists and Professional Services on readiness goals, documentation needs, and assessment preparation.\nMonitor usage, engagement, support trends, and readiness milestones to identify stalled adoption and renewal risks. Develop recovery plans and track actions through completion.\nLead customer success reviews focused on business value, adoption, open issues, and next steps. Coordinate escalations and provide timely updates until the appropriate teams resolve them.\nPartner with Sales on renewal planning and forecasting. Identify appropriate opportunities for additional users, suite capabilities, or readiness services based on customer needs and demonstrated value.\nBuild repeatable SMB engagement programs, including lifecycle communications, group training, and self-service resources that provide consistent support across a growing customer base.\nMaintain accurate customer records, health assessments, success plans, and renewal risks in CRM and customer success systems. Share recurring feedback with Product and internal teams to improve the customer experience.\nBasic Qualifications:\nYou are a great fit for this role if you:\nRequired\n3 or more years of experience in customer success, account management, onboarding, or a related customer-facing role supporting SaaS, managed IT, or cybersecurity solutions.\nExperience managing a portfolio of SMB customers and balancing individual engagement with scalable customer education and outreach.\nDemonstrated ability to improve adoption, communicate business value, and contribute to customer retention and renewal outcomes.\nAbility to explain technical concepts clearly to business owners, administrators, and users with varying levels of technical knowledge.\nWorking familiarity with Microsoft 365 collaboration tools, including Teams and SharePoint, and foundational concepts in identity, access management, and secure information sharing.\nFoundational understanding of CUI, CMMC, and NIST SP 800-171, with the ability to learn Exostar’s solutions and involve technical and compliance specialists when needed.\nStrong organization, follow-through, presentation, and problem-solving skills, including experience coordinating customer issues across internal teams.\nExperience using CRM, customer success, and support systems to track engagement, identify risk, and manage follow-up.\nPreferred\nYou are exactly who we are looking for if you:\nExperience supporting aerospace and defense suppliers or other organizations with limited internal IT and compliance resources.\nFamiliarity with Microsoft 365 GCC High, managed secure environments, virtual desktops, or managed security services.\nExposure to CMMC readiness activities such as shared responsibility reviews, System Security Plans (SSPs), Plans of Action and Milestones (POA&Ms), policy management, and evidence collection.\nExperience developing customer webinars, onboarding playbooks, automated lifecycle communications, or other programs that improve engagement at scale.\nLocation: Herndon, VA, Cincinnati, OH- (Hybrid-3x/week)\nRemote Locations: NC, GA, TX, NJ, PA, IL, DC, MD, OH, FL, SC, CO, IN, MA, NV, WA,CA\nThe annual base salary range for this position is $100,000k - $115,000k/yr; plus, eligibility for variable commission compensation, however, the final compensation will be determined based on factors including experience, skills, qualifications, and location. Exostar also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, EAP, Flexible Spending Accounts, 401(k) matching, flexible time off and sick leave).\nAbout Exostar\nExostar’s cloud-based platforms serve the Aerospace & Defense, Life Sciences, Healthcare, and other highly regulated industries by enabling secure collaboration, information sharing, and compliance. We build trusted communities and deliver insights that help organizations mitigate risk and operate more efficiently.\nWe believe in employee development: we promote internally and provide training and educational assistance \nWe provide a fun, engaged workplace, with social and community-building events \nWe offer comprehensive benefits and flexible time off plans \nExostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.","description_format":"text","description_chars":6392,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Team Communication & Collaboration"],"lifecycle":[{"event":"open","at":"2026-11-12T17:06:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T18:25:23Z"},"pay":null,"html_url":"https://alion.io/job/exostar-customer-success-manager-2","json_url":"https://alion.io/job/exostar-customer-success-manager-2.json","meta":{"generated_at":"2026-11-12T18:25:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806763},"rest":"https://alion.io/mcp/rest/get_company?id=1806763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexostar-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexostar-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexostar-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exostar-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexostar-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4179449}},{"tool":"search_jobs","arguments":{"company":"exostar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4179449},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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