{"id":1927824,"url":"https://alion.io/job/exostar-customer-success-manager","title":"Customer Success Manager","company":{"id":1806763,"name":"Exostar","domain":"exostar.com","url":"https://alion.io/company/exostar","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":134000,"period":"year","method":"role_seniority_country_cell","sample_n":19},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T18:58:19Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T22:32:19Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The Customer Success Manager (CSM) is a key member of Exostar’s Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they realize maximum value from the Exostar platform, and help them operationalize our products within their business.\nThe CSM collaborates with the Head of Customer Success, as well as leaders across Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations. You will be a visible contributor to the Go-To-Market team, bringing urgency, passion, and customer advocacy to every interaction.\nResponsibilities\nPartner with assigned customer accounts to ensure they achieve value from Exostar solutions-supporting renewal and expansion opportunities.\nDevelop and maintain a deep understanding of customers’ operational processes to guide usage of Exostar products and identify expansion opportunities.\nManage, prioritize, and drive resolution of open customer items by coordinating with internal Exostar stakeholders, providing proactive updates throughout.\nLead regular operational reviews with customers, discussing support tickets, case metrics, and ongoing performance.\nCollaborate with services delivery teams to ensure successful execution of service engagements and extended support contracts for assigned accounts.\nMentor and train junior Customer Success team members as needed.\nSupport the development and implementation of systems and tools that provide performance metrics and insights into Customer Success effectiveness.\nBasic Qualifications:\nYou are a great fit for this role if you:\n5+ years of experience in Customer Success or similar customer-facing role\nProven experience managing and closing renewal portfolios of £2.00M+ annually\nDemonstrated experience generating and closing £200K+ expansion opportunities\nStrong problem-solving mindset with a commitment to seeing issues through to resolution\nPassion for helping customers achieve success\nStrong executive presence and ability to engage customers at all levels\nAbility to influence through persuasion, negotiation, and consensus building\nExceptional attention to detail\nBachelor's degree in Business Administration, Information Technology, or a related field.\nAbout Exostar\nExostar’s cloud-based platforms serve the Aerospace & Defense, Life Sciences, Healthcare, and other highly regulated industries by enabling secure collaboration, information sharing, and compliance. We build trusted communities and deliver insights that help organizations mitigate risk and operate more efficiently.\nWe believe in employee development: we promote internally and provide training and educational assistance \nWe provide a fun, engaged workplace, with social and community-building events \nExostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. 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