Customer Performance Engineer

Exotec designs and delivers advanced automation solutions that help global brands optimize warehouse performance while supporting warehouse teams across at every level. Our organization combines elegant mechanical design, resilient software and a deep understanding of logistics operations to solve our clients’ most complex challenges.

Working at Exotec means contributing to the systems used daily in warehouses. You'll collaborate with passionate colleagues who share knowledge, challenge ideas and work in a respectful environment that values the diversity of more than 1 200 ExoPeople around the world.

Here, your work moves from concept to production and into the hands of clients who rely on it each day. You’ll join a company where collaboration, excellence, and meaningful impact guide what's built next.

As an Integrator Performance Engineer, you will be the technical owner of system performance, reliability, and operational excellence for Exotec installations across North America.

Working closely with integration partners, maintenance teams, and end customers, you will ensure Exotec systems operate at peak performance throughout their lifecycle. You will lead troubleshooting efforts, drive root-cause analysis, support maintenance strategies, and identify opportunities to improve uptime, throughput, and overall system reliability.

This role is ideal for engineers with experience in industrial automation, robotics, material handling systems, controls, maintenance, or reliability engineering who enjoy solving complex operational challenges in customer-facing environments.

• Serve as the technical point of contact for integrators and customers operating Exotec systems.
• Monitor system performance and proactively identify opportunities to improve uptime, reliability, and throughput.
• Lead troubleshooting and root-cause analysis for complex operational and technical issues.
• Drive corrective and preventive actions to minimize recurring failures and improve system availability.
• Support escalated incidents and coordinate resolution across customers, integrators, and Exotec teams.
• Provide guidance on maintenance best practices, software upgrades, and system optimization.
• Train and coach partner maintenance teams to strengthen their troubleshooting and support capabilities.
• Analyze performance trends and operational data to improve long-term system reliability.
• Collaborate with Product and Engineering teams to address recurring issues and enhance system performance.
• Travel to customer sites as needed to support critical operations, upgrades, and performance reviews.

Requirements

• Bachelor's or Master's degree in Mechanical Engineering, Software Engineering, Mechatronics, or a related field.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with a genuine passion for building relationships and helping partners succeed.
• Excellent communication and stakeholder management skills.
• Ability to explain complex technical concepts to a variety of audiences.
• Collaborative team player who enjoys working across functions and cultures.
• Willingness to participate in on-call rotations, including occasional nights and weekends.
• Ability to travel up to 35-50%.

Technical Skills (70% is enough-don't hesitate to apply!)

• Strong troubleshooting and root-cause analysis capabilities.
• Knowledge of SQL and database systems.
• Basic networking knowledge.
• Experience with or interest in Git, Docker, and Node-RED.
• Ability to read and understand code in C++, C, Python, JavaScript, and/or Java will be a plus

Benefits

• Competitive compensation package, inclusive of annual performance bonus
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match up to 5%
• Continuous opportunities for training and development in a rapidly growing, international company
• Beautiful, newly renovated office space in midtown Atlanta

To apply, please submit your resume. Only shortlisted candidates will be contacted for the next steps in the hiring process. We look forward to receiving your application!

Exotec is an equal opportunity emPloyer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.