Maintenance Operations Director - UK, Ireland & Benelux

About Exotec

At Exotec, we design elegant, plug-and-play, and reliable end-to-end warehouse robotics solutions. As a leading Original Equipment Manufacturer (OEM) and Integrator, we support some of the world’s most iconic brands in their transition to automation. We’re proud to design technology that doesn’t just redefine warehouse automation, it also makes warehouses safer, faster, more efficient, and less physically demanding for the people working inside them.

Why does this role matter?

As Exotec continues to grow in the United Kingdom, Ireland and Benelux we are looking for a Maintanance Operations Director - Warehouse Automation to lead and scale our Maintanance Operations activity. This role is key to ensure the long-term performance and reliability of our customer installations throughout their entire lifecycle-from a seamless transition into maintenance operations to continuous performance improvement, high system availability, while meeting the highest standards for safety, quality, flexibility, customer satisfaction, and financial performance.

What you’ll do

• Lead maintenance operations delivery: Supervise and support the Maintanance Operations team across your business scope, with a focus on structure, delivery excellence, and future team growth.

• Ensure successful operations: Oversee the lifecycle of the installations - from the ramp-up, operational phases, retrofits and extensions - in partnership with customers to ensure expectations and meet financial targets.

• Drive safety and quality: Supervise the application of on-site safety procedures and ensure Exotec standards and processes are respected by internal teams, subcontractors, and external partners.

• Build and scale the team: Be responsible for the structure, growth, and success of the Maintanance Operations team, while conveying Exotec’s culture and ways of working.

• Collaborate across functions: Act as the key interface between Maintenance, R&D, Sales, subcontractors and customers to continuously improve system performance, services delivered and lifecycle value.

• Improve maintenance practices: Support Exotec in structuring, organizing, and continuously improving maintenance processes as the business scales.

• Support the sales phase: Partner with the Sales team during the negotiation of the lifecycle contract to ensure that the concept optimally supports the customer's operations.

Requirements

• Senior operations leadership experience in a complex, multi-site or cluster environment.

• Experience leading a multi-level corporate structure, including leaders of leaders such as SAMs, Area Managers or equivalent regional managers.

• Demonstrated P&L ownership and strong command of operational, customer and financial KPIs.

• Strong understanding of OTD processes and end-to-end operational delivery.

• Ability to coach leadership teams, drive accountability and improve execution across multiple countries or sites.

• Operations, service, field service, maintenance or industrial automation background.

• Experience in automated warehouse, industrial automation, materials handling or customer-site service environments is strongly preferred.

• Strong client-facing communication skills and the ability to represent Exotec with senior customer stakeholders.

• Analytical mindset, strong problem-solving ability and a pragmatic approach to operational decision-making.

• Fluent English required; Dutch, French or German are a plus depending on location and market scope.

Why you’ll love working here

• Make an impact by building technology that improves business performance and people's everyday work.

• Grow faster by solving complex challenges in a fast-moving company where innovation and ambition accelerate your development.

• Belong to a global team where diversity, inclusion and collaboration drive better decisions and stronger solutions.

• Connect beyond work by sharing passions, celebrating milestones and building lasting relationships that strengthen the way we work together.