{"id":1335610,"url":"https://alion.io/job/exotel-integration-customization-engineer-ii","title":"Integration & Customization Engineer II","company":{"id":3284,"name":"Exotel","domain":"exotel.com","url":"https://alion.io/company/exotel","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ElasticSearch","optional":false},{"name":"Go","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Node JS","optional":false},{"name":"PHP","optional":false},{"name":"React.js","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Grafana","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-27T12:48:25Z","employer_posted_date":null,"last_verified_at":"2026-09-27T12:48:25Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About Us : \n\nExotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator.\n\nFounded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels.\n\nTrusted by 6,000+ companies across 60+ countries, Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju's, HDFC Bank, Zomato, and Urban Company.\n\nOur offerings include communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud.\n\nWe are a Series D company valued at $100 million with $60 million in ARR.\n\nProfessional Services : \n\nThe Professional Services team is the \"Special Forces\" of our engineering organization. We don't just build products; we solve high-stakes enterprise puzzles.\n\nOur engineering solves infrastructure-level problems to ensure no one misses a call or an SMS, even in highly customized enterprise environments.\n\nWe focus on building fault-tolerant, scalable, and real-time distributed systems that integrate seamlessly with complex enterprise ecosystems.\n\nTech Stack : \n\n- Languages : PHP, Python, Golang, Node.js\n\n- Data/Observability : MySQL, NoSQL, Elasticsearch, Grafana, Kibana\n\nRoles & Responsibilities : \n\nAs an Integration and Customization Engineer - 2, you will be the technical anchor for complex ECC (Enterprise Contact Center) project customizations.\n\n- Engineering Excellence : Design and develop high-complexity customizations, integrations, and automation modules for large-scale enterprise customers.\n\n- Technical Leadership : Independently deliver complex modules and take ownership of the end-to-end execution of internal projects.\n\n- Mentorship : Guide and unblock L1 engineers, ensuring the team maintains high coding standards and best practices.\n\n- System Ownership : Navigate and optimize forked, legacy, or complex codebases to ensure high performance and reliability.\n\n- Stakeholder Management : Work closely with Product, Engineering, Infosec, and Customer-facing teams to translate enterprise requirements into executable technical roadmaps.\n\nMust-haves : \n\n- 2 - 4 years of software engineering experience with a Bachelor's or Master's in Computer Science.\n\n- Advanced proficiency in PHP and expert knowledge of HTML, CSS, and React.js.\n\n- Deep mastery of Data Structures, Algorithms (DSA), Concurrency, and Multithreading.\n\n- Practical experience with 3-Tier and Microservices architectures, RESTful services, and HTTP protocols.\n\n- Expert in SQL/NoSQL data modeling, caching layers, and building/deploying Linux-based applications.\n\n- Understanding of TCP/IP networks and Linux OS configuration.\n\nWhat success looks like (first 90 days) : \n\n- End-to-End Ownership of Complexity : Take full responsibility for the design, implementation, and production stabilization of a high-complexity enterprise customization.\n\n- Technical Leadership & Unblocking : Act as a technical anchor, guiding L1 engineers through rigorous code reviews and test plans.\n\nSkills\nPHP, React.js, MySQL, NoSQL, ElasticSearch, Linux, RESTful API, Golang, Node.js, Javascript, Microservices Architecture","description_format":"text","description_chars":3210,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-27T14:00:27Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/exotel-integration-customization-engineer-ii","json_url":"https://alion.io/job/exotel-integration-customization-engineer-ii.json","meta":{"generated_at":"2026-09-29T01:31:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1171,"day_limit":5000,"remaining_today":3829,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}