{"id":3523615,"url":"https://alion.io/job/exotel-senior-manager-technical-account-management","title":"Senior Manager - Technical Account Management","company":{"id":3284,"name":"Exotel","domain":"exotel.com","url":"https://alion.io/company/exotel","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T10:20:25Z","employer_posted_date":null,"last_verified_at":"2026-10-30T10:20:25Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Senior Manager - TAM (Solutions Architect Leadership Role)\n\nLocation: Bengaluru/Gurugram\n\nFull-time\n\nAbout Exotel\n\nAt Exotel, we build technologies that make communication more human.\n\nEvery time someone orders food on Swiggy, manages money with Slice, finds care through Redcliffe Labs or books a ride on Uber, chances are Exotel is powering that interaction in the background.\n\nIn 2011, our founders saw how hard it was for businesses to talk to their customers.\n\nSetting up phone lines, IVRs, and call centres meant hardware, engineers, and a lot of money.\n\nThey imagined a simpler world, where any company could build customer conversations using just the cloud.\n\nThat belief became Exotel.\n\nToday, Exotel powers the invisible backbone of communication for some of the most loved brands across India and beyond, enabling 25 billion+ conversations annually for 7,000+ businesses across voice, messaging, conversational AI, and contact centres - with 100% platform uptime.\n\nLocation: Bangalore / Gurugram\n\nAbout the Role\n\nWe are looking for an experienced Senior Manager - Technical Account Management to lead and scale a high-performing team of Technical Account Managers responsible for Exotel's strategic enterprise customers.\n\nThis is a leadership role that combines people management, enterprise customer success, technical consulting, and cross-functional execution.\n\nYou will coach and develop a team of TAMs while partnering with Sales, Product, Engineering, Customer Success, and Support to ensure customers realize maximum value from Exotel's platform.\n\nYou will be accountable for customer health, adoption, retention, technical delivery excellence, and building a world-class Technical Account Management function.\n\nWhat You'll Do\n\n1. Team Leadership & People Management:\n\n- Lead, mentor, and develop a team of Technical Account Managers.\n\n- Define goals, KPIs, and success metrics for the TAM organisation.\n\n- Conduct regular coaching, performance reviews, and career development discussions.\n\n- Build a high-performance, customer-first culture within the team.\n\n- Drive hiring, onboarding, and capability development as the TAM function scales.\n\n2. Strategic Customer Management:\n\n- Provide executive oversight for Exotel's largest and most strategic enterprise customers.\n\n- Guide the team in driving customer adoption, retention, expansion, and long-term success.\n\n- Participate in executive business reviews and customer escalations when required.\n\n- Build trusted relationships with senior business and technical stakeholders.\n\n3. Technical Solutioning & Consulting:\n\n- Coach the team on solution architecture, API integrations, contact centre deployments, automation, and best practices.\n\n- Review complex customer solutions and provide architectural guidance.\n\n- Ensure scalable, reliable, and business-aligned solution designs across customer engagements.\n\n- Act as an executive technical advisor for key strategic opportunities.\n\n4. Operational Excellence:\n\n- Establish processes, playbooks, and best practices for the Technical Account Management organisation.\n\n- Monitor customer health, implementation quality, adoption metrics, and renewal readiness.\n\n- Drive proactive risk management and customer success initiatives.\n\n- Define operational metrics and continuously improve team effectiveness.\n\n5. Cross-Functional Leadership:\n\n- Partner closely with Product, Engineering, Network, Sales, Professional Services, Customer Success, and Support teams.\n\n- Represent customer feedback internally and influence product improvements.\n\n- Drive alignment across functions to ensure successful customer outcomes.\n\n- Champion scalable processes that improve customer experience.\n\nWhat We're Looking For\n\n1. Must-Have (Non-Negotiable):\n\n- 9 - 15 years of experience in Technical Account Management, Solution Engineering, Solutions Consulting, Customer Success Engineering, or Professional Services.\n\n- 3+ years of experience managing and developing Technical Account Managers or customer-facing technical teams.\n\n- Proven experience managing strategic enterprise customers.\n\n- Strong technical solutioning and architecture expertise, including APIs, integrations, contact centre platforms, telecom, or CX technologies.\n\n- Experience leading executive stakeholder conversations and managing complex customer escalations.\n\n- Demonstrated success building, coaching, and scaling high-performing customer-facing teams.\n\n- Strong communication, leadership, and stakeholder management skills.\n\n2. Preferred:\n\n- Experience in CPaaS, CCaaS, Conversational AI, Contact Centre, Telecom, or SaaS environments.\n\n- Exposure to chatbot, voicebot, AI, and automation technologies.\n\n- Experience managing large enterprise portfolios and high-value customer relationships.\n\n- Experience driving customer adoption, renewals, and expansion in a B2B SaaS organization.\n\n- Experience establishing TAM processes, operating rhythms, and success metrics.\nSkills\nIT Product Management, IT Consulting, Solution Design, Delivery Management","description_format":"text","description_chars":5029,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-30T13:11:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/exotel-senior-manager-technical-account-management","json_url":"https://alion.io/job/exotel-senior-manager-technical-account-management.json","meta":{"generated_at":"2026-11-03T02:35:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3284},"rest":"https://alion.io/mcp/rest/get_company?id=3284"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexotel-senior-manager-technical-account-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexotel-senior-manager-technical-account-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexotel-senior-manager-technical-account-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exotel-senior-manager-technical-account-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexotel-senior-manager-technical-account-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3523615}},{"tool":"search_jobs","arguments":{"company":"exotel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3523615},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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