{"id":2143340,"url":"https://alion.io/job/exoticca-b2b-customer-experience-coordinator","title":"B2B Customer Success Coordinator (Amadeus)","company":{"id":3657,"name":"Exoticca","domain":"exoticca.com","url":"https://alion.io/company/exoticca","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":32,"ghost_share":0.063,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":108,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":47000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-23T15:18:05Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":57},"description":"What is Exoticca?\nExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to \"creating life milestones.\" We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.\nWe are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.\nWhat is our proposal?\nWe are looking for a B2B Operations Coordinator - Customer Experience to support the day-to-day performance and continuous improvement of our B2B support operations, ensuring a high-quality experience for our Travel Advisors.\nThis role plays an important part in the daily coordination of the operation, helping the team maintain high standards of productivity, quality, service levels, and customer satisfaction.\nYou will be responsible for ensuring standards for productivity and quality are achieved, managing individual and team performance expectations and goals, monitoring real-time KPIs, and serving as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.\nYou will also act as a key point of contact for the team, providing guidance on complex cases and supporting the resolution of escalated or sensitive customer situations when required.\nWhat will you do?\nOwn B2B customer experience performance end-to-end, including service levels, backlog, response times, and customer satisfaction \nDaily supervision, report and monitoring of KPIs.\nContinually engaging, motivating, supporting, and developing your team to achieve success and meet customer expectations.\nConstantly supervise, and report DMC & Travel Advisors inquiries when they affect Exoticca products.\nAct as first point of contact for escalated internal issues, taking ownership for a successful resolution.\nRequirements\n2+ years people management experience\nExcellent leadership and interpersonal skills\nMultitask ability and customer-focus mindset.\nOutstanding written and verbal communication skills\nFluent English level.\nExperience in B2B operations (Travel or marketplaces is a strong plus) \nDeep knowledge of Amadeus / GDS, on the operations and implementation part;\nExperience working with DMC is required.\nExperience working with systems as Salesforce and Travelfusion are a must.\nRotating shifts from Monday to Sunday, starting hour from 09:00h up to 18:00h.\nWhy Join us?\nHigh ownership and direct impact on business performance.\nOpportunity to build and scale operations in a fast-growing company.\nInternational environment with strong growth ambitions.\nCompetitive compensation and flexible benefits.\nBenefits\nCompetitive compensation package in line with job responsibilities and experience.\nAdditionally, we propose the use of flexible compensation management for diet, transportation, private health insurance.\nOffices in Barcelona city.\nTravel packages at reduced prices!\nUnlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.\nReferral bonus, if you bring people as talented as you.\nAnd last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!\nJoin Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.\nExoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.","description_format":"text","description_chars":4060,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Agencies"],"lifecycle":[{"event":"open","at":"2026-10-09T03:55:43Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.9,"age_days":57,"expected_fill_days":108,"reasons":["conf:7","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/exoticca-b2b-customer-experience-coordinator","json_url":"https://alion.io/job/exoticca-b2b-customer-experience-coordinator.json","meta":{"generated_at":"2026-10-23T20:56:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2725,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3657},"rest":"https://alion.io/mcp/rest/get_company?id=3657"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexoticca-b2b-customer-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexoticca-b2b-customer-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexoticca-b2b-customer-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exoticca-b2b-customer-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexoticca-b2b-customer-experience-coordinator"}]}