Customer Project Manager F/M
About Exotrail
Born from a strong ambition to reach for the stars, Exotrail is a fast-growing scale-up founded in 2017. Its mission: to develop and commercialize propulsion systems for small satellites on a global scale.
We design products focused on impact, fast delivery, and continuous improvement. Inspired by the digital world, we are firmly customer-oriented and driven by an entrepreneurial spirit.
We manage risks to push boundaries and achieve results that would not be possible within a traditional space model.
We deploy every necessary resource to support the development of our products, whether in propulsion or in-orbit services. Strengthened by an innovative mindset inherited from our early days, we are preparing to grow into an ambitious industrial company.
Job Description
We are looking for a Customer Project Manager at our Massy site, to support our rapid growth.
Attached to the Customer project department, the Customer Project Manager is responsible for managing propulsion projects, from systems’ specific accommodation fitting the platform, to delivery to customers :
Leading and managing electric propulsion customer projects from initiation to completion. Developing and driving detailed project plans, schedules, and budgets to meet deadlines and objectives.
Coordinating cross-functional teams to ensure project milestones (internal and external) are achieved on time, on quality, and on cost.
You will be at the interface between the customer and the Exotrail business and technical teams, as a primary contact, ensuring that contractual obligations and customer expectations are met throughout the project lifecycle.
Your main tasks and responsibilities will be:
Overseeing the execution of the Statement of Work (SOW) and contracts, ensuring adherence to scope. Coordinating with Sales for any additional charges due to scope changes and proposing contract waivers or deviations when necessary to maintain flexibility while staying compliant with project requirements.
Planning/monitoring resources for the successful completion of the projects,
Writing and/or organising technical documentation,
Achievement of project objectives in terms of scope, time, costs, quality and customer satisfaction,
Implementing proactive risk and opportunity management within the projects,
Coordination and tracking of customer requirements vs. contractual scope of works,
Managing daily operations of the technical multifunctional project teams,
Management of relationships with customers, suppliers, subcontractors and with all internal stakeholders (including reporting and analysis),
Organising presentations, workshops, and project reviews (internally and with customers),
Feeding of the company product roadmap with projects and customers feedbacks,
Resolving possible conflicts (internally and with customers),
Promoting Exotrail’s development culture to customers.
Preferred Experience
At least, 8 years in project management, ideally in space industry. Hands-on experience in space/propulsion subjects is a plus.
Startup experience is a plus.
Highly motivated and capable to work in a challenging field, and that excels in a collaborative environment.
Proactive, dynamic, hands-on, success and solution oriented.
Willing to devote time and effort to documentation, planning tasks, managing the customer relationship while coordinating teams internally.
Rigorous and structured, strong planification skills, high degree of autonomy.
Strong communication skills, leadership
About our recruitment process
We are committed to recruiting the right people for the right job regardless of your private backround.
We meet at least three times in order to give you a better idea of what it's like to work at Exotrail:
1. Technical interview with your future manager: You will learn more about the position and the required qualifications
2. On-site interview with HR and VP: You will discover your work environment and learn more about our culture
3. Interview with a founder: You can make sure that you share the same vision and values of the company