{"id":3253655,"url":"https://alion.io/job/expedia-content-designer-iii-loyalty","title":"Content Designer III — Loyalty","company":{"id":6644,"name":"Expedia Group","domain":"expedia.com","url":"https://alion.io/company/expedia","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Design","role_family":"Design","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","Austin, United States","Chicago, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":149000,"max":208500,"currency":"USD","period":"year","gross":null,"usd_annual":208500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-30T12:48:25Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":93},"description":"At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.\nHere, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.\nLocations: Chicago, Austin, Los Angeles, San Jose, San Francisco, Seattle, with other EG Locations up for discussion.\nDo you enjoy solving complicated content problems and using Content Design to improve experiences for millions of travelers? At Expedia Group, our mission is to power global travel for everyone, everywhere.\nAs a Content Designer III on the Experience Design team, you will join a worldwide team of Product Designers, Content Designers, and Researchers delivering cohesive end-to-end experiences. Reporting to the Senior Content Design Manager for Supply and Membership, you will define content direction for Loyalty and connected Membership spaces with accountability for product outcomes, not just deliverables.\nYou are ideal for this role if you:\nBring expert mastery in content strategy, UX writing, and information architecture, and turn research and data into targeted content solutions\n\nHave deep experience improving Loyalty journeys across complex, multi-surface product experiences\n\nBuild messaging frameworks, routing matrices, and pattern guidance that scale consistency, trust, and clarity\n\nBalance traveler and business needs, partnering with Product Managers and stakeholders to align content with roadmap and strategy\n\nDesign experiences that are helpful, human, and inclusive - and raise content quality within your squad and across XD\n\nCommunicate with confidence: facilitate productive discourse, cultivate feedback, and drive alignment across disciplines\n\nIn this role, you will:\nOperate as an expert content practitioner who leads by example, takes a holistic view of the experience, and owns work from strategy through delivery.\nStrategy & system\nDrive alignment on content vision and narrative for Loyalty and Membership\n\nGuide roadmap decisions with user-centric insights that connect customer needs to business goals\n\nEvolve a cohesive content strategy across product areas, accounting for accessibility and global readiness\n\nDesign intuitive, accessible content for onboarding, transactional flows, notifications, and more\n\nApply IA methods and content systems to deliver scalable solutions within our design system\n\nResearch & analysis\nSynthesize qualitative, quantitative, and business data into actionable content insights\n\nDesign and run content tests with Research and Product partners; use findings to improve metrics\n\nCollaboration & influence\nInfluence, persuade, and negotiate with stakeholders in Marketing, Brand, and Legal to achieve messaging cohesion across channels and touchpoints\n\nPartner with Engineering, Localization, and Accessibility teams to deliver inclusive, readable, translatable content\n\nFoster continuous improvement within XD and partner teams\n\n Minimum Qualifications:\nBachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling (this is not a content marketing role)\n\n5+ years of experience as a Content Designer, UX writer, or Content Strategist\n\nStrong skills in presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and key stakeholders - such as Legal, Marketing, Security, Product, and top leadership\n\nExpertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveler needs and business objectives\n\nExperience applying human-centered design (HCD) practices to product experiences\n\n Preferred Qualifications:\nExperience taking a thoughtful, empathetic, and inclusive approach to design that meets every user where they are\n\nExperience in solving complicated content problems for multiple user segments and can develop content solutions across brands.\n\nMaintain a portfolio of work that showcases your skills as a design thinker and honed UX writer. We are particularly interested in examples of how your influence enhances cross-functional thinking to drive retention in Loyalty and Membership areas.\n\nExpedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.\nThe total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Chicago is $128,000.00 to $179,500.00. Employees in this role have the potential to increase their pay up to $205,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Austin is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.\nThe total cash range for this position in San Francisco is $149,000.00 to $208,500.00. Employees in this role have the potential to increase their pay up to $238,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.\nStarting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.\nBenefits and perks\nExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.\nAccommodation requests\nExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request athttps://expedia.service-now.com/askeg?id=job_accommodation.\nAbout Expedia Group\nExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.\nImportant notice\nEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.\nEqual Opportunity\nExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. 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