{"id":1750411,"url":"https://alion.io/job/expedia-group-director-technology","title":"Director, Technology","company":{"id":1763687,"name":"Expedia Group","domain":"expediagroup.com","url":"https://alion.io/company/expediagroup-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":201000,"max":281500,"currency":"USD","period":"year","gross":null,"usd_annual":281500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T19:10:42Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.\nHere, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.\nDirector, Global IT Support Operations (eIT CorpIT Services)\nIntroduction to Team\nThis role sits within Expedia Group’s InfoSec and IT organization, in theCorpITServices Support Teams group. This team keeps every corporate employee and every EG office worldwide productive - running our 24/7 global service desk, on-the-ground IT support across offices in the Americas, EMEA and APAC, high-availability support for executives and company events, and the corporate server rooms that keep our offices connected.\nMake an impact!\nThe Director, Global IT Support Operations leads Expedia Group’sCorpITServices Support Teams - the Global Service Desk, Global Field Services, Premise Management, and Tier 3 Operations - a combined employee and vendor workforce supporting employees across dozens of offices worldwide. You’ll own the strategy, budget and vendor partnerships behind how every EG employee gets IT help, and you’ll lead the modernization of how we deliver that support: less manual effort, smarter tooling, and a noticeably better experience for the people we support.\nIn this role, you will:\nSet the strategy and roadmap for global IT support - help desk, field services, executive/event support, and server room operations - aligned to EG’s technology and employee-experience priorities.\n\nLead and develop a distributed team of people leaders and technicians, plus long-term vendor partners, across multiple regions and time zones.\n\nOwn service levels and continuously improve them: first contact resolution, response and resolution time, satisfaction, and cost per ticket.\n\nDrive continuous improvement of tools,automationand self-service to reduce manual and repetitive work and free your team to focus on higher-value support.\n\nManage vendor contracts and staffing models to balance cost,qualityand flexibility as the business scales.\n\nPartner cross-functionally with InfoSec, network,workplaceand business teams to support office changes, executive events, and company-wide moments.\n\nExperience and Qualifications\nYou have abachelor's degree in Information Technology, Computer Science or a related technicalfield;or equivalent related professional experience.\n\nYou have 8+ years leading IT support, servicedeskor IT operations teams, including 3+ years leading people leaders within a multi-region, hybrid employee/vendor organization.\n\nYou have experience managing outsourced or vendor-delivered support models, including statements of work, staffingratiosand vendor performance.\n\nYou havea track recordof using automation,self-serviceand process redesign to reduce manual effort while improving the employee support experience.\n\nYou are comfortable working with data - setting andmanaging toservice levels and building the case for tooling investment.\n\nPreferred: you have supported executive or board-level events and/or physical infrastructure operations such as data center or server room lifecycle management.\n\nThe total cash range for this position in Seattle is $201,000.00 to $281,500.00. Employees in this role have the potential to increase their pay up to $321,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.\nStarting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.\nBenefits and perks\nExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.\nAccommodation requests\nExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request athttps://expedia.service-now.com/askeg?id=job_accommodation.\nAbout Expedia Group\nExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.\nImportant notice\nEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.\nEqual Opportunity\nExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.","description_format":"text","description_chars":6242,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Travel & Tourism","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-03T08:30:02Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":0.9,"age_days":8,"expected_fill_days":15,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":281500,"is_top_pay":true},"html_url":"https://alion.io/job/expedia-group-director-technology","json_url":"https://alion.io/job/expedia-group-director-technology.json","meta":{"generated_at":"2026-10-11T20:28:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1763687},"rest":"https://alion.io/mcp/rest/get_company?id=1763687"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexpedia-group-director-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexpedia-group-director-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexpedia-group-director-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/expedia-group-director-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexpedia-group-director-technology"}]}